HCTM Tools & Resources
Service Central
HCTM General Information
Office Center Tasks
100
Name the electronic resource that allows HCTM staff to make comments for the office.
What is the HCTM electronic suggestion box?
100
Name one of three ways to submit inquiries to Service Central for HR Support.
What is Call 202-712-1234, option 2; email hr-helpdesk@usaid; submit a ServiceNow ticket.
100
Before sending an email with this type of information, it is important to ensure that each recipient has a need to know and that any attachments containing this are encrypted.
What is PII?
100
Name the Center where you can sign up for Rosetta Stone, Mango and country briefing packages.
What is the Center for Professional Development?
200
Name the electronic resource that will contain all the information HCTM staff need to know on policies and procedures that apply across all of HCTM
What is the Operations and Orientation Manual (OOM)?
200
HCTM's Service Central for HR Support partners with which bureau to submit inquiries?
What is M/CIO?
200
What is it called when you are being available online, completing work, forwarding your phone and working from an alternate location.
What is Telework?
300
Name the section on the OOM where you can find information and resources from all of the HCTM staff meetings.
What is the All Hands Knowledge Center?
300
Name HCTM's future tier-zero level, where customers can initiate and complete their own actions.
What is Self Service?
300
A weight limit of 10 pounds, no trash or non-paper items or they will be returned to you, and no staples or paper clips.
What are Burn Bags?
400
Name the platform that is regularly updated and provides information to HCTM customers. • Answer: What is the HCTM Intrnaet or pages.usaid.gov?
What is the HCTM Intrnaet or pages.usaid.gov?
400
Service Central for HR Support is open these hours.
What is 7 am to 7 pm ET?
400
What is the significance of this location to HCTM -- Freedom Plaza, corner of 13th and E Streets.
What is the HCTM Rallying Point in case of an emergency evacuation?
500
Name the platform that enables internal collaboration, intranet information sharing, and the Huddle space.
What is MyUSAID?
500
Name the 3 subjects Service Central for HR Support helped with when it first launched.
What are Benefits, Leave and HR IT support?
500
This term is usually for Federal employees effective each December first. It appears in your January payment on the first business day of the month, which is when your benefit for December is paid. Federal Employees' Retirement System (FERS) and FERS Special (term) Adjustments are not provided until age 62, except for disability, survivor benefits, and other special provision retirements. Also, under FERS, if you have a CSRS component, the component is subject to the CSRS (term).
What is COLA?
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