Crisis Coming
What...ever!
Say WHAT?
S.O.S.
Fear Factors
100
Name both the behavior level and the staff response for Level 2 of the Crisis Development Model
Defensive and Directive?
100
What does the term Proxemics mean
The area around the body considered an extension of self.
100
What are the two types of questions a defensive person might ask?
Information Seeking Challenging
100
Principles of personal safety for this type of attack include: identifying the weak point & using the laws of physics.
Grab
100
What are three of the five keys to keys to Empathic listening?
Be non-judgemental Give undivided attention Allow for silence Use restatement to clarify Listen for underlying messages
200
Name both the behavior level and the staff response for Level 1 of the Crisis Development Model
Anxiety and Supportive?
200
You should respond to this type of attack by blocking and moving.
Strike!
200
What is one staff response for someone who someone who may be verbally releasing?
Let them vent Remove audience Enforce limits
200
What term is defined as, “the concept that staff attitudes and behavior impact the attitudes and behaviors of clients and vice versa?”
Integrated Experience
200
EVERYBODY GETS 200 POINTS!!
300
Name both the behavior level and the staff response for Level 4 of the Crisis Development Model
What is Tension Reduction and Therapeutic Rapport?
300
What are three examples of factors that might influence how much personal space you want.
Gender, Size, Hygiene, Culture, Disability, Environment, Relationship, Past Experience
300
This type of attack is the control or destruction of a part of one’s anatomy.
Grab
300
What term is defined as, “the internal and external causes of acting out behavior, over which staff have little or no control?”
Precipitating Factors
300
What are the three benefits of using a team approach?
Safety Professionalism Litigation
400
What is the staff response for an Acting-Out Person?
Non-Violent Physical Crisis Intervention?
400
Explain what the term Kinesics means.
The nonverbal messages transmitted by our body.
400
What are the 3 Keys to Setting Effective Limits?
Be clear & simple Be reasonable Be enforceable
400
What term is defined as, “your ability to remain professional and not take acting out behavior personally?”
Rational Detachment
400
Punches and kicks are examples of what type of attack?
Strikes
500
When is it appropriate to use Nonviolent Physical Crisis Intervention? (hint--2 possible answers)
As a last resort or danger to self or others
500
What are the three reasons to use the CPI Supportive Stance?
Safety Nonchallenging/nonthreatening Respect for personal space
500
Name the five stages of the Verbal Escalation Continuum in order.
Questioning Refusal Release Intimidation Tension Reduction
500
What is one staff response for a client who is Intimidating?
Seek assistance Wait for team Avoid Individual Intervention Take threats seriously
500
What is the model both students and staff can use during Tension Reduction and Therapeutic Rapport?
The COPING Model
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