Forms
Fast Paths
Account Information
Features
Miscellaneous
100
This form is a general project memo and is used when no other form applies.
What is the CUS form
100
This fastpath looks exactly like the RAT screen
What is F12 DTL
100
This field, on the CUP screen, tells us whether an account is setup for automatic payment withdrawal.
What is the ACH field
100
This feature will create upto 4 vanity email addresses.
What is ALI.
100
What information must be verified prior to giving out account specific information?
What is Account Name, billing address, name of person,and special instructions.
200
This is the form used to create a ticket and have a second tier technician review the issue.
What is a remedy.
200
This is the fast path used to view special account handling instructions and additional contacts?
What is F12 SPI
200
This is the field that tells us when an account is going to disconnect for non-payment.
What is the interupt date.
200
This feature tells us there is an additional number on a pager.
What is ADT
200
What are the 4 bill plans we offer?
What is MON, AND, SND and QND
300
This form is used to reprogram a pager for a customer during troubleshooting.
What is the RAT form.
300
This is the fastpath used to view if an account is tax exempt.
What is F12 CUS
300
This field must NEVER be changed.
What is the Account name
300
This feature autopopulates on toll free numbers.
What is TFN.
300
These are USMO's core customers
What is Large Enterprise, Government and Medical.
400
This form is used to activate reserved equipment on an account.
What is the SEE form.
400
This is the fastpath used to check an availability code for a pager.
What is F12 TLM
400
This field will show us when a pager has been activated.
What is the start date.
400
When a customer would like to be able to check their numeric pages as if they were voicemail, we would use this feature.
What is NRT
400
This company does dispatch service with an RCC code of 10427.
What is aradiant/telisimo
500
This form shows detailed information regarding a number rationalization.
What is the NUM form.
500
This is the fastpath used to see what status a piece of equipment is in.
What is F12 EQP
500
This field tells us how many pages per month an account is set to receive.
What is the overcall
500
When a WME group is setup, with an email address that isn't a pager number, this feature autopopulates.
What is NPA
500
This is the online system customers can use to make payments, check invoices and swap pagers.
What is My Account
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