Dispatch System
Types of Damage
Types of Wheels
True or False / Fill in the Blank
Vendors
100
How the customer inquired with us
What is the Contact Method?
100
Damage usually the result of hitting a pothole
What is a bent wheel?
100
A wheel made of light metals, mostly aluminum
What is an alloy wheel?
100
Every customer reviews and signs a _____ ____ before the repair is started
Consent Form
100
Our #1 source for OE Replacements
What is Key Stone?
200
When you send the existing dispatch to someone else
What does it mean to re-dispatch?
200
Damage that is usually the result of rubbing a curb or driving on a flat tire
What is cosmetic / curb damage?
200
A wheel made by an independent manufacturer to fit multiple vehicles (brands like Forgiato, BBS, Lexani, TSW)
What is an aftermarket wheel?
200
True or False: You only dispatch a customer when the job is sold.
False
200
Our #1 source for Tires
What is Black's Tire?
300
A second contact with the customer that says they'll be there at the agreed time and date
What is a confirmed appointment?
300
Occurs when the wheel has a hard impact, typically the wheel is also bent
What is a cracked wheel?
300
A plastic cover that typically goes on top of steel wheels
What is a hub cap?
300
Mobile technicians can not dismount tires in the field.
True
300
A secondary OE replacement vendor
What is Black Burns / Stan?
400
When the lead is contacted again
What is a follow up?
400
Occurs when the tire is being dismounted or mounted improperly.
What is tire machine damage?
400
A factory wheel made by the manufacturer that has been completely refurbished to "like-new condition"
What is an OE replacement?
400
When a customer sends a _____ you should attach it to the dispatch
Picture
400
Where we outsource our re-machining
What is RimGuard Raleigh?
500
Dispatches that are invoice completed
What is a conversion?
500
Damage caused by road salts, brake dust, chemicals or humidity
What is corrosion?
500
A cover on a high end wheel that looks like chrome, but to the touch it feels like plastic
What is a chrome clad?
500
True or False: When a customer calls to schedule an appointment at another shop you should transfer the call there
False
500
Where we outsource our chrome to
What is Paramount Chrome?
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