It's all about the Member!
Work Smarter not Harder
It's a numbers game!
It Takes a Village
We've Got a Plan
100
The project that made it easier to add a card to a member's mobile wallet.
What is One-Time-Passcode?
100
The process that starts with a skateboard and ends with a car?
What is Agile?
100
We did this to protect our members cards from fraud by converting 100 of these to EMV.
What is ATMs?
100
This group will work hard to deepen our partnership with the frontline staff.
What is the Member Experience Team?
100
This document keeps all of our initiatives organized and keeps us on task.
What is our Projects and Futures list?
200
Members say this when they want transactions approved while traveling or watch their favorite 80's and 90's music videos.
What is "I want my MTV"!
200
Soon we will use this product to connect with merchants prior to issuing a chargeback.
What is Verifi?
200
We rolled to this to make sure we don't run out of debit card numbers?
What is the 9th digit?
200
Bringing in new team members is a snap because of this.
What is our Onboarding plan?
200
This document guides our organization's priorities.
What is the 5 Year Strategic Plan?
300
The brightly colored and iconic card design that members want most.
What is the Memorial Union chairs card?
300
The document that makes it easier to keep track of our daily work and make audit happy.
What is the daily checklist?
300
When a member has a 0% balance transfer, and pays off their purchase balance monthly, this is the amount of interest that they pay.
What is zero?
300
Demonstrating how engaged our team is, during the last 18 months our entire team has received or will get one of these.
What is a promotion (including new hire promotion)?
300
This document helps us keep our members top of mind during every interaction and initiative.
What is the Card Programs Service Philosophy?
400
The project that ensures a member knows when a new card or pin number has been issued.
What is New and Replacement Cardholder notification?
400
Now it is easier to search for online information in this resource.
What is the Card Programs Wiki?
400
We have about this many debit and credit cards in our portfolio?
What is 300,000?
400
This initiative gave our employees and members a chance to win amazing prizes from using or encouraging the use of our Visa debit and credit cards.
What is the Visa NFL promotion?
400
The study affectionately known by this acronym led us to take a deep dive into the competitiveness of our credit card programs.
What is RC3?
500
This service helps our member's recurring payments process seamlessly when their card number or expiration date changes.
What is VAU?
500
The team has done this to ensure that we have solid back-up to complete our daily tasks.
What is cross-training?
500
The average number of transactions our members make on their debit and credit cards per second.
What is 2.6?
500
In this project most of the organization was involved in protecting our member's card numbers from a data breach.
What is Pan Tokenization?
500
The document that aligns the organization around the strategic growth of Card Programs.
What is the Card Programs Roadmap?
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