Merch Flow/Role Clarity
Visuals/Business Insight
Coaching/CSL
Workforce Management/ Loss Prevention
Customer Experience/ Talent
100
The strategy used when merchandise has been sold and needs to be replaced?
What is sell down
100
How much you produce annualy is called
What is a volume band
100
This motion is used when CSLing the sales floor
What is figure 8-ing
100
The system used to schedule employees is called
What is A.C.E.S (associate customer experience system)
100
These moments are used with customers on the sales floor to gain insight into business results and customer experiences
What are power moments
200
Finish this sentence: you should live in the role ____________.
What is "you want"
200
SMART, in the SMART action plan, stands for
What is Specific, Measurable, Actionable, Realistic, Timebound
200
The three skills of coaching
What is Ask vs. tell, Listening, Overcoming resistance
200
The LP number is
What is 1-866-SHRINK0
200
Key componant to look for good talent (according to Melissa)
What is find someone exactly like me :)
300
Name all 4 customer competencies
Customer Rules- provide customer centered experiences Passion Leads to Success- execute all plans to expectations and exceed expectations It Matters How We Play The Game- we must be consistent to consistently drive results (not only in store but across the district, region, and nation) Inclusion Makes Us Stronger- we must live the values of VS and teach them to the team so they can too
300
Name 3 characteristics in the visual merchandising cycle
What is Talent, Workforce Management, Planning and Communication, Merchandise Flow, Execution, Assessment and Learning, and Sustainment
300
Name 3 responsibilities during a CSL segment
What is midsegment update, CSL handoff, CSL observations (observe associate behaviors, customer experience, and store presentation), action (rezoning, team selling, personal coaching, personally assisting customers, reinforcing and expanding coaching message), motion (figure 8)
300
Three forms of theft are
What is internal (47%), external (32%), paperwork error (21%)
300
Name the 6 key drivers for Overall Satisfaction on the OSAT
What are availability of assistance, knowledge of sales associate, availablity of merchandise, overall appearance, friendliness of cashier, and speed and efficiency of transaction
400
Name 3 of the 7 merchandise flow standards
What is 1) merchandise is floor ready and properly labeled 2) merchandise is organized by sub-brand, style, size, and color 3) most frequently accessed merchandise is closest to the sales floor 4) SAS, visual elements/props, and supplies are zoned on top shelves and/or furthest from sales floor 5) merchandise is placed in back stock only if it wont fit on sales floor per visual brand guide standard 6) designated receiving and loading zones (RLZ) should be completely cleared after each scheduled processing shift in order to accept the next shipment 7) most dense form of storage is block stacking (high velocity cartons)
400
Name the 4 visual merchandising filters
What is inventory, real estate, customer, and brand direction
400
Steps in the 5 step coaching process include
What is prepreation, purpose, perspectives, plan, and progress
400
Describe the skill levels of scheduling
What is skill level 1 in every category (management), skill level 1 in elevated category and 2 in secondary skills (elevated assocates), and level 2 in primary skill and 3 in secondary skills (assocates)
400
This plan includes documentation of behavior after 30 days, a follow up for 3 months, and then finally termination if not followed and takes about 5 months all together.
What is Personal Improvement Plan (PIP)
500
Describe the hierarchy of Victoria's Secret (role clarity)
What is associates, elevated associates, supervisors, functional manager, assistant store manager, store manager, district manager, regional manager
500
Name all 5 performance indicators
What is Transactions Average Dollar Sale (ADS) Traffic- # of people who enter store Conversion- % of people who enter who purchase Average Unit (AUR) Unit Per Transaction (UPT)
500
Name 5 of the 8 coaching principles
What is coaching is continuous, trust & rapport, clarity of vision, people want challenges, associate needs, personal learning, recognise & reward, reinforce behaviors
500
This is why we never flex down in our district for payroll
What is we are part of the CMI (Chicago Market Initiative) and a bluechip in the company.
500
Name the 6 steps in the talent life cycle
What are 1) role clarity, 2) recruit, hire and staff 3) onboarding, 4) performance management, 5) development and succession planning, 6) culture and retention
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