Coined Phrases
Do's and Don'ts of an operator
Sales
Florida State Realty & Mortgage Groups
Miscellaneous
100
Coined phrase for transferring
What is 'Please hold while I transfer you..'
100
Should do what on every phone call
What is Smile! :)
100
Price of a Simply One Business plan
What is 9.95
100
Calls for this city go to Ralph
What is Weston
100
Who you call when you are calling out sick
What is Brenda
200
The coined phrase for the name
What is 'To Whom am I speaking? or Who may I say is calling?'
200
Should do with every account
What is study
200
Cost for incoming calls with a local number for Next PBX
What is free
200
Situation 1 requires you to do this with the dial out status box
What is Voicemail w/Msg Minder
200
When you should arrive for your shift
What is 10 minutes early
300
The coined phrase for the phone number
What is 'May I have your phone number in case we get disconnected?'
300
Should say instead of can't
What is What I can do
300
Cost for set up fee on live answering
What is $75
300
City they are located in
What is Fort Lauderdale
300
Our newest Live Answering account
What is Law Offices of Gordon and Gordon
400
The coined phrase when a client accepts their call.
What is 'Thank you, please don't hang up. Your caller is right behind me'
400
Should do with every name and number
What is verify
400
Time it takes to port a number over
What is 3-4 weeks
400
The answer phrase
What is Good Afternoon and thank you for calling Florida State Realty and Mortgage Groups, my name is [o] how may I help you?
400
When all quality sheets need to be turned in by
What is every Tuesday 11:59pm
500
The coined phrase when a client is unavailable after attempting to transfer
What is 'I'm sorry, at the present time Mr/Mrs. is not unavailable.I will send your message over immediately for him/her to give you a call back shortly. Thank you for calling (company name) and have a great day!
500
Do with your phone when you walk away from your desk.
What is put it on break
500
Time it takes to get a vanity number
What is 7-10 days
500
Situation 4 requires you to do this with the dial out status box
What is Successful, no answer, or redirect
500
We have inclement weather days
What is not true (false)
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