Help Me!
Did You Know?
Pot Luck!
Happy New Fiscal Year!
Actually Advancing Bear Baseball Tips!
100
The contact list should be printed this often.
What is NEVER? This information is updated daily.
100
That this is an item of "Hazard" under the Ergonomics Category on the Job Hazard Analysis form.
What is any of the following: eyes, neck, hands, wrists?
100
This person has approximately 27 empty peanut butter jars in their locker in their cubicle.
Who Jordan Garcia?
100
If TDY crosses fiscal years, which fiscal year job code(s) are to be put in the authorization.
What is FY09 job code(s)? The authorization should be completed with all expenses being charged to the FY09 job code.
100
This replaced the Bear and Skunk Projects.
What is the "Woof" award?
200
This person should handle the call when the caller asks for a specific Help Desk agent they worked with previously.
Who is the Agent that received the call?
200
That this type of "Magic" is not "the charms, spells, and rituals so used".
What is the Northrop Grumman ticketing system?
200
FY 2010 travel that will occur in November can be processed in GovTrip on this date.
What is after October 1, 2009?
200
Current year travel vouchers should be filed and approved by this date.
What is October 31, 2009? (Happy Halloween!)
200
The Dodgers originated in this city before moving to Los Angeles.
What is Brooklyn?
300
This group should be assigned cases requesting assistance with travel arranging for a fire crew.
What is Travel Arrangers? Even on a slow day, 10-40 authorizations and vouchers is more than Help Desk agents should be handling on first call resolution.
300
That this date is the current tentative GovTrip split disbursement date.
What is November 1, 2009?
300
This team won the first game of the NFL 2009 season.
Who are the Pittsburg Steelers over the Tennessee Titans, 13-10, in overtime?
300
Two authorizations need to be created when this type of Travel Authorization crosses fiscal years.
What is an Authorization involving Job Corps? Two seperate authorizations need to be done, one for FY09 and one for FY10.
300
Last day to request a travel advance.
What is September 11, 2009? (Yes....that's today!)
400
GovTrip employees should have this number of cases on their worklist at the end of the day.
What is "zero" for Help Desk Agents - with the exception of cases where awaiting a callback from NG and "as many as you are working on" for PNR and TA staff.
400
That TSA's Secure Flight Program requires these items to be collected from the traveler.
What are traveler's full name, date of birth, and gender?
400
Eligible to participate on social committees, teams, and FS sponsored events.
What is any employee?....after working with their supervisor and coming to a mutual agreement concerning the details.
400
If the traveler is expecting reimbursement before fiscal year end, the traveler's vouchers should be approved by this date.
What is September 18, 2009?
400
These documents are conditionally routing in GovTrip for approval of actuals.
What is NONE!
500
Do this to assist a caller that is mad, angry, or being inappropriate.
What is listen (unless the language is inappropriate), sympathize (I understand), and/or empathize (I feel). Apologize if appropriate. Let them know you are there to help resolve their issue. Contact a supervisor if you are not able to assist the caller to their satisfaction.
500
That this is the GovTrip Branch pdl e-mail address.
What is "pdl asc bf govtrip"?
500
Name two of the five NFL teams that have never made it to the Superbowl.
Who are the Detroit Lions, New Orleans Saints, Jacksonville Jaguars, Houston Texans, and the Cleveland Browns? (Loooossseeerrrrsss!)
500
These expenses are to be accrued day-to-day to the appropriate fiscal year job code for a Travel Voucher that crosses fiscal years.
What are lodging, M&IE, mileage, car rental, and other miscellaneous expenses?
500
A tip to a taxi driver can be claimed as part of the taxi fare.
What is true?
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