Payment Options 1
Payment Options 2
Payment Options 3
Payment Options 4
Payment Options 5
100
The number of days a customer can post-date a payment with a check.
What is 7 days
100
Credit card number, expiration date and CID is what is needed to complete this action.
What is storing credit card on file
100
This is a customer's commitment to make a payment within allowed Financial Services paramaters documented in CACS.
What is a Promise to Pay (PTP)
100
You must do this on every customer's account for every call taken or made
What is remark
100
A change to the existing PTP
What is overriding a PTP
200
ACH Payments is also known as this.
What is E-Check
200
Bank routing number and bank account number is what is needed to do this action.
What is storing a ACH payment
200
Use this to replace letters of profane words in notation
What is symbols
200
This payment option has to have a Visa or Master Card logo
What is a debit card with logo
200
Account remarks are this and belong to Verizon Wireless
What is proprietary information
300
Customers can make credit card payments for one-time payments and automatic payment option with these type of cards.
What is an international credit cards and diner's club cards
300
In order for the customer to have this they must have post-paid service
What is Automatic Payment Option (APO)
300
The three pieces of information to confirm and notate when setting a PTP.
What is date,amount and method (DAM)
300
The COO of Verizon Wireless
Who is John Stratton
300
The acronym for NPS
What is Net Promoter Score
400
What IVR stands for
What is Interactive Voice Response System
400
The three tiers of data
What is 2GB,5GB and 10GB
400
Our core values
What is Integrity,Customers First,Respect, Accountability and Performance Excellence
400
The acronym for OST
What is One Source Topic
400
The times we can't call before or after without the debtor's approval.
What is 8am or after 9pm
500
What ACH stands for
What is Automated Clearing House
500
The first step of the collection sequence due to non-payment
What is hotlined
500
In order to safeguard our customers do not record this via paper or electronic form
What is social security number or tax id
500
The acronym for FDCPA
What is Fair Debt Collection Practices Act
500
The third step of the collection process
What is deactivated for non-payment
M
e
n
u