What is the term used to refer to when a lead has been cross-referenced against the DNC?
What is to scrub a lead?
100
What is the official title of your position?
What is Day Drive Reservations Agent?
100
What is the term used to refer to a type of tour that has also booked over-night accomodations?
What is a Mini-Vac?
100
What must you always do if someone asks you not to call them?
What is "add them to the DNC list" immediately?
200
How many resort properties does Festiva offer it's owners and members?
What is 23 resorts?
200
What is the name of a lead source that has been generated from guests whom have taken a timeshare tour in the past but who did not make a purchase?
What is a Tour-No-Buy?
200
What is the minimum number of tours that need to show up in order for you to be eligible for bonus?
What is 4 tours?
200
What is the name of the type of lead that is typically generated from entry-forms that have been deposited into promotional boxes?
What is a sweepstakes lead?
200
What hours do we, here at SETI, make telemarketing calls?
What is between 9 am- 9pm.
300
What year was Festiva started?
What is the year 2000?
300
What is the name of the quality control agent who gets on a call after you have finished booking the appointment?
What is a V.O. or Verification Officer?
300
When are new employees eligible to receive benefits?
What is after 90 days? (or during an open enrollment period)
300
What of type of lead has a prospect agreed, in writing, to be called?
What is a permission-based lead?
300
What are three words that cannot ever be said over the phone?
What is (name atleast three from below)
WON
CONGRATULATIONS
YOU HAVE BEEN CHOSEN/SELECTED
YOU ARE ENTITLED TO RECEIVE
FREE
DRAWN
CONTEST
TICKETS
400
How many members and owners does Festiva currently have?
What is Approx. 70,000 members and owners?
400
What is the term that is defined as the gift that we offer a prospect for attending a sales promotion with Festiva?
What is a premium?
400
How many hours a week must an employee average to be eligible to recieve bonus?
What is 25 hours a week?
400
List two types of permission based lead sources?
What is a sweepstakes lead and an internet lead?
400
What are the exact words that must be used when describing what fees the prospect will be eligible for regarding the Carnival Cruise promotion?
What is "a minimum of $153.50 per person"?
500
What is the official name of the Corporate Marketing Department?
What is SETI?
500
What term is defined by the fact that it gives us a temporary and conditional exemption from the DNC lists based on the fact that we have done business together in the past?
What is an EBR or Established Business Relationship?
500
What term refers to a prospect whose business you will be attempting to solicit?
What is a lead?
500
What is the name of a type of tour that is generated in person at a particular resort destination?
What is an OPC tour?
500
What is the current fine per DNC regulation violation?