Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
100
The person who transmits the message.
What is the sender?
100
The set of values, beliefs, and rules that leads people to define themselves as a distinct group, giving them a sense of commonality?
What is culture?
100
Listening to someone and then restating what has been said in your own words.
What is paraphrasing?
100
A style of speaking motivated by a concern for creating connections, establishing goodwill, and showing support.
What is feminine style of speech?
100
Discussion of specific proposals for the purpose of finding a mutually acceptable agreement or settlement?
What is Negotiation?
200
The person who attaches meaning to the message.
What is the receiver?
200
A culture that relies heavily on subtle, often nonverbal cues to convey meaning and maintain social harmony?
What is high context culture?
200
A listening style in which the listeners primary concern is understanding and organizing facts to complete tasks.
What is action-orientated listening style?
200
A style of speaking that focuses less on feeling and relationships and more on information, facts, and knowledge.
What is masculine style of speech?
200
A message that expresses value towards a person.
What is confirming messages?
300
Selecting words or nonverbal elements to deliver an intentional message.
What is encoding?
300
A culture that uses language to express thoughts, feelings, and ideas as clearly and logically as possible.
What is low context culture?
300
A listening style in which the listener hears details and analyzes what is said.
What is content-orientated listening style?
300
Specialized terminology used by members of a group.
What is jargon?
300
Language in which the communicator describes his or her feeling, needs or behaviors without accusing others.
What is "I" language?
400
The method or medium used to deliver a message. (face to face or telephone)
What is the channel?
400
A relatively stable picture of an organization that is shared by its members.
What is organizational culture?
400
A style of listening in which the listener is most concerned with creating and maintaining positive interpersonal relationships.
What is people-orientated listening style?
400
Communication that consists of messages sent by nonlinguistic means, weather visually, physically, or vocally.
What is nonverbal communication?
400
Language that often begins with the word you and and accuses another person.
What is "You" language?
500
The environment of physical, social, chronological, and cultural variables that surround any process of communication.
What is context?
500
A measure of a culture's acceptance of differences is authority.
What is power distance?
500
A listening style in which the listener thinks most about efficiency and prefers a fast pace.
What is time-orientated listening style?
500
Words that have very strong emotional associations that they set off an intense emotional reaction to certain listeners.
What are trigger words?
500
A metaphor used to describe the quality of relationships in an organization.
What is communication climate?
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