Collections 101
Policy
General Knowledge
100
You must identify your debtor by this
What is first and last name
100
It's given in 3, 6, and 9 months if your earn it
What is Early Achievement
100
This is the street our coporate office is located on
What is Coporate Blvd
200
Its the term used when you open the call assuming the person on the other end is your debtor
What is the Name Game
200
It's the result code you are required to use if N1 has an atty
What is CND
200
It is the office VP Justin Miller works for
What is NHO
300
This is the term used when you pick a random amount for payments
What is Funny Money
300
To fall under this % of your LTD goal would result in a Performance PIP
What is 70%
300
It is the office that VP Nyetta Jackson works in
What is HRO
400
This collection phrase is typically abbreviated ABC
What is Always Be Closing
400
This is the punishment for being caught with a cell phone on the floor
What is Final Documented Discussion with a 1 day suspension
400
You have to have at least a 6 month anualized amount of this in order to be considered for promotion to AM
What is $165,000
500
It should increase by no less than $1000 per month
What is your DC base
500
Falling under 40hrs during the week is a violation of this policy
What is Benefit Hours
500
It is the highest title you can hold while still being a collector on the phone
What is SAE
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