Competition
BEST Program
Service Standards
Promotions
Hodge Podge
100
How many casinos are in lower Michgan?
14
100
Who can receive BEST Bucks?
Everyone
100
What are the 3 standards under the B in the BEST Program?
1. Make eye contact 2. Smile 3. Offer a warm greeting
100
Who is playing in the Event Center on July 6th?
Tim Allen
100
Who is the General Manager for Little River Casino Resort?
Wendell Long
200
What casino has a summer concert series that includes... Willie Nelson, Ron White, & New Kids On The Block
Soaring Eagle Casino
200
Can I give my BEST Bucks to a co-worker?
Yes
200
What are the 3 standards under the E in the BEST Program?
1. Use their name 2. Keep the casino clean 3. Take care of their needs
200
What is the big gaming promotion for June?
$60K Summer Cash Splash
200
How many hotel rooms do we have?
292
300
What casino has a summer $145K Give Away?
Fire Keepers Casino
300
Do my BEST Bucks have a cash value?
No
300
What are the 2 standards under the S in the BEST Program?
1. Be knowledgeable about property, promotions, events 2. Project a professional appearance and demeanor
300
When does Bobby Vinton play in the Event Center?
August 10th
300
Name the 3 restaurants we have on property?
1. Willows 2. Rapids 3. Heron at the River
400
Name the 3 casinos in Detroit?
MGM, Motor City, Greektown
400
What year did we roll out the BEST Program?
2010
400
What are the 2 standards under T in the BEST Program?
1. Thank every guest for visiting 2. Invite them back again
400
What date is the next Classic Car Show?
August 10th
400
What month and year did we open the casino?
July of 1999
500
What casino is giving away 2 brand new Corvettes?
Four Winds
500
Bonus Question worth 5 BEST Bucks!!! What are the 3 measurements for the BEST Program?
1. Mystery Shop 2. Comment Cards 3. MRI Survey
500
Bonus Question worth 10 BEST Bucks!!! What are all 10 standards in the BEST Program?
1. Make eye contact 2. Smile 3. Offer a warm greeting 4. Use their name 5. Keep casino clean 6. Take care of their needs 7. Be knowledgeable about property, promotions, events 8. Project a professional appearance and demeanor 9. Thank every guest for visiting 10. Invite them back again
500
$10 BEST Buck Bonus Question - Name all 3 levels of the player development program?
1. Players Club 2. Gold Club 3. Elite Club
500
What score is currently posted on the BEST Guest Service bulletin board?
85%
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