Information Security 1
Is Quality?
Information Security 2
Quality Management System
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100
Is it true that it is recommended to store customer information on the hard drive of the computer?
Is false, and that everything must be on the hard M
100
What is a transition?
What is the process for transferring structured client functions to Capgemini?
100
It is true and important activate "automatic diversion" (forwarding) of any e-mail network or client Capgemini an external email address, to provide immediate answers to our customers and improve service.
It is false, it is possible to create rules for automatically sending emails.
100
Document Management
Systematic management and document control
100
T Room
Document repository, which contains all the necessary documents for service delivery
200
Of the three components of Security ... What is integrity?
Property of safeguarding the accuracy and completeness of assets;
200
What is the Blue Book?
Document containing Fundamentals Group, Guidelines, Policies and is home addresses and security documents related to the Group.
200
Who is in charge of assigning the trustee / custodian of the information?
The person assigned, is the Owner / Owner Information
200
What is Change Management / Change Management process?
Provide a process for controlling changes arising either internally or client requests
200
When is the date for our Recertification External Audit?
September 25, 2012
300
What is the most effective measure of control over visitors entering our Site?
Is that visitors are escorted at all times
300
What is the date of the external audit QMS / ISMS in central Chile?
25-Sep-12
300
It is true that to fulfill our value "Team Spirit" be sent in chains with motivational messages to all my friends and colleagues
It is false, the messages do not add value chain, removed wrong time and use the server space.
300
State the four categories of Issue log
Problem / error / Change Request / complaint.
300
In the event that the computer is slow, is it appropriate to disable antivirus?
It is not appropriate, it is appropriate to report the fact to the ServiceDesk
400
According to our information classification policy .. What classification is used to classify the passwords?
The classification is "Sensitive Information"
400
What is Self Assessment
This assessment has been designed as a checklist for each engagement to assess its compliance with the requirements of the overall structure of the QMS. It consists of 100 questions.
400
How many times are the minimum a year to be reviewed access to systems?
twice
400
what is a problem / Issue?
Event that negatively influence the normal flow of a service
400
What is Freedom?
What does value independence of thought, judgment, action.
500
Within the procedures, where in the page should the label / tag for classification "Customer Confidential"?
Must indicate "the footer of each of the pages."
500
OTACE?
On time and,at above client expectations
500
What is the department that manages the creation of domain access for new employees corp?
Is Human Resources .. and it is described in the procedure of Senior
500
what is the OTACE (On Time and Above Client Expectation?
Capgemini methodology to measure customer satisfaction and maintain our ongoing efforts to improve the quality of our services
500
What are the main areas that should be monitored by CCTV systems? - Closed Circuit Television
The points of ingress / egress and restricted areas
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