Who Done It?
The Big Picture
Nuts and Bolts
Objection, Your Honor!
Lay down the Law
100
True or False: The Admissions Advisor suggests a field of study for a prospect based on which academic program is in need of qualified students?
False.
100
What is the ultimate goal of an admissions advisor?
To assist the student in finding the best college for them.
100
What is a SSWA?
A SSWA is a Self Service Web Application.
100
During the admissions process a student may have many reasons why they cannot complete an application or enroll at DeVry. Name two.
1) Don’t have $40 2) Want to know how much their refund will be first 3) Want to think about it 4) Another school is cheaper 5) I’ll be back on Tuesday at 11:00 6) I need daytime classes 7) Will my credits transfer?
100
Name one of the two main compliance statements an admissions advisor must recite verbatim?
1) "This call may be recorded for training purposes " 2) "Financial Aid is available for those who apply and qualify"
200
Which two offices do we work with to register students?
Student Central and the Registrar.
200
Name three of the main steps in the admissions process?
1) Inquiry 2) Appointment/interview 3) Application 4) Requesting transcripts/requesting evaluation 5) IC 6) Assessments 7) FA Advising/Clearance
200
What do we do with leads once we receive them?
Nothing. We don’t receive leads we receive inquiries!
200
What are two reasons that an advisor wouldn’t be able to speak with a student that has inquired?
False information provided, disconnected number, do not contact, family member does not let you speak with them, hang ups...
200
What does NRW stand for and what does it mean?
New Regulatory World. NRW refers to new Federal laws governing schools which are designed to increase accountability in the value proposition of schools whose students use Federal funding.
300
Name two things we don’t do that students often believe we do.
1) Decide academic appeals 2) Make schedules 3) Financial advising
300
How long does the process take from the time a student expresses interest until the time they sit in class?
Anywhere from a single day to 9 months for the typical student.
300
What is a P.I.E.?
Profile and Interest Evaluation.
300
DeVry's legal department could object if you don't use this specific statement while on the phone with prospective students.
“This call may be recorded for training purposes.”
300
Are DEM employees considered covered or non-covered employees and what is the difference?
DEM employees are covered employees. Covered employees interface directly with students in a recruiting capacity.
400
Which department(s) does admissions not work with on a daily basis?
None!
400
Other than age, what is one difference between prospects for Adult Admissions and prospects for High School Admissions?
Different obstacles, motivations, interests, etc.
400
What does DEM stand for?
Department of Enrollment Management.
400
Name two common objections admissions advisors face during the initial appointment setting phone call with prospective students.
1) Don’t have time to talk 2) No transportation to come in 3) Just gathering information 4) Still looking at other schools 5) Don’t want to start for 6 months
400
True or False: Admissions advisors can write applications for any program offered at DeVry and/or Keller.
False.
500
Conversions deal with the rate at which our inquiries become our students. Where do your local admissions teams fall in the national rankings for conversions based on metro? A) Top 50% B) Top 25% C) Top 10% D) Top 5%
D) Top 5%
500
Name two sources of inquiries (prospective students).
Inquiries are generated through a variety of sources including personally developed inquiries, referrals, marketing, Outreach events, High School representatives, corporate events, community colleges....
500
What is NSR and who participates?
New Student Review… Admissions and Student Finance.
500
Name one common reason a student may give for not starting classes.
1) New job 2) Lost job 3) Too busy at work 4) Costs too much 5) Program is too long 6) Been out of school for two long 7) ......The list can be endless
500
Name two things a student may ask that we are not permitted to answer.
1) Questions about another school 2) Pell Grant / FA questions 3) Transfer credit 4) Total cost of program 5) Job placement questions 6) VA / GI Bill / Disability
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