There is a search box in upper right hand of your email box. This is used for the purpose of streamlining and working efficiently.
What is searching for related emails to one you are working on?
100
This sheet is used to see what stage or status an order is in.
What is the SAP Tracker sheet
100
This company acuired McAfee back in Feb 2011.
Who is Intel?
100
This team should be only utilized for qtr end for issues we are unable to view in Insight, looking up a grant, etc. We should not be sending inquiries to them that another team member could help answer.
Who is the MIC team?
100
This flag will indicate that there are multiple resellers.
What is orange?
200
This is a team sheet that you can look up a customer's margin or add if newly established.
What is the Shared Vendor Guide?
200
This should be open to be sure the down to is correct when applying promos.
What is the McAfee quote in Insight.
200
This team member is the main point of contact as a technical resource.
Who is our SE, Brett Johnson?
200
McAfee pays us a % rebate on total new business sold to Non Managed and Elite customers. What is out qtr goal?
What is $250K
200
When flagging in the mailbox, this is the #1 thing you should NOT do that we still are seeing reminder emails on.
What is flagging for someone else?
300
You cannot quote this without being validated first and they cannot be validated. There is not a renewal option for these at this time.
What is Total Access?
300
When a customer says they forgot to reference a discounted quote to their already processed order, you should email this person (without the customer) to ask next steps.
Who is Becky Palmer?
300
She is the VP of Software.
Who is Stacy Nethercoat?
300
This Tech Data Department is who you should contact for returns.
What is After Sales Management (ASM)? asmvirtual@techdata.com
300
The mailbox is worked in this sequence.
What is working First In/First Out
400
This is determined by taking sales calculated pricing and entering into another calculator to determine this. Only used for certain accounts with this type of pricing.
What is Bump Pricing?
400
This department at McAfee or individuals of, should never be copied with resellers or given to resellers as a reference.
Who is McAfee Operations?
400
This is our order accuracy rate in the channel.
What is 99%?
400
These are the hours we will be working on Sept 24-26.
What is 8pm, 1am, 3am?
400
When working in the mailbox, this is something that should not be happening to go against the first in/first out and you should ask before you do this.
What is skipping emails?
500
These are tracked by adding a "T" in front of the daf in the PO field.
What is Teaming Plan Quotes?
500
You have a McAfee rep or reseller on the phone wanting to know if their sales order has invoiced yet, this is an area in SAP where you can look this information up.
What is Document Order Flow?
500
This is the web address to send customers who would like to register their SMB Deal. SMB Deals are for 500 nodes or less.