Chapter Five: Communication; Motivator and Teacher
100
Guiding, teaching, motivating, and directing activities of others toward attatining goals.
What is leadership.
100
The organization expresses their purpose or reason for existing in what?
What is a mission statement.
100
Includes all efforts directed toward preventing the steep rise in coast of health care.
What is cost containment.
100
Methods of providing services (ex. protocols and procedures)
What is process standards.
100
Messages we send through our physical appearance and body movements, or everything an individual does that we can observe.
What is nonverbal communication.
200
The coordination and integration of resources through the activities of planning, organizing, directing, and controlling in order to accomplish specific goals and objectives within an organization.
What is management.
200
The decision making authority within the organization is held by few and is called what?
What is a tall structure.
200
Considered the first step for nurses in effeectively participating in cost-containment strategeies.
What is cost awareness.
200
Detailed recommendations for processses of care related to particular situations or problems.
What is clinical practice guidelines.
200
The process of directly expressing one's view of a problem situation with the person involved.
What is confrontation.
300
Thought that certain traits (assertiveness, charisma creativity, decisiveness, enthusiasm, intelligence, integrity,etc) make an effective leader.
What is trait or attribute theory.
300
The official power an individual has to approve an action, to comman an action,or to enforce a decision.
What is authority.
300
Concerned with items that cannot be reused and that are needed for daily operation of the institution (medications, dressing supplies, gloves, syringes, linens, salaries).
What is operating budget.
300
A specific quantitative standard for an outcome with which you compare your own institution.
What is a benchmark.
300
Someone who exhibits behavior that is worthy of being copied.
What is a role model.
400
Described as strong control by the manager over the workgroup. No input from the followers on decisions.
What is authoritarian or autocratic leadership.
400
The process of answering for what occurs in an ethical and legal sense. It represents an obligation to perform activities and duties.
What is accountability.
400
Expenditures include major equipment expected to last for significant period of time (rennovations, construction)
What is capital budget.
400
Selected data, monitored on an ongoing basis, that reveal the need for more extensive data collection or remedial action.
What is key indicators.
400
An interpersonal process that best takes place in an atmosphere of mutual trust in which the learner feels free to ask questions without feeling foolish.
What is teaching.
500
Using threats of punishment to exercise power.
What is coercive power.
500
Identifies the path of authority and accountability from one individual with top administrative authority to the individual at the very base of the organization.
What is chain of command.
500
Systematic approach to the evaluation of products, including supplies, equipment, pharmaceuticals, and new technology, that are used in providing patient care.
What is value analysis.
500
Process in which ongoing analysis and improvement lay the foundation for change.
What is continuous quality improvement.
500
Evaluated by direct observation of behavior, questioning, and written measurements.