This object is attached to the package room key in Campus South.
What is a large wooden spoon?
100
This process occurs after a package is received at the desk and logged
What is e-mailing the student recipient?
100
The button you push on the fire panel when an alarm sounds
What is the acknowledge button?
100
It is strictly prohibited to consume this during your shift.
What is alcohol or other illegal substances?
100
Two hands or a utensil, move it to the back.
What is the rule for eating at the desk?
200
This is charged to residents the 2nd time they borrow a file key for their room and each time thereafter.
What is a $10.00 fine/charge?
200
Packages containing alcohol, weapons, explosives, or other questionable items
What is packages we do not give to students?
200
This is the mandatory document where any traded work hours get posted for approval.
What is the switched shift log?
200
This is the person responsible for finding coverage if they are unable to work their scheduled shift.
What is the person who is needing the shift covered?
200
The proper attire for working a desk shift.
What is a Housing and Residence Life polo shirt?
300
The procedure for a student that is locked out of their residence hall room
What is ask for a student ID, verify the residence, locate key card, give student the file key, and instruct them when to return it?
300
The information that is labeled on a package
What is package number and room number?
300
This is the first person you call when your relief staff member does not show up for their shift.
Who is the relief staff member?
300
This is the number of disciplinary warnings a Desk Assistant may receive before termination.
What is 2? ("Three strike rule")
300
Headphones, friends behind the desk, friends visiting for extended periods of time, sitting on the desk, loud music or movies are all examples of this.
What is behaviors prohibited at the desk?
400
The procedure for a situation when a student does not have their student ID but needs to borrow a key.
What is pull their key card and quiz them on their home address, phone number, and birthday?
400
The procedure that is followed when a student comes to pick up a package
What is ask for a student ID, signature per package, retrieve the package, and date and initial the log?
400
This is what you do when someone needs to get to the Campus South basement to use the ATM.
What is keep their ID until they return and let them in the basement door yourself.
400
These are additional days and times when desk assistants and RA staff may be asked to work per the contract.
What is holidays, nights, and weekends?
400
This is what you do when you locate a new written Post-It Note on the desk
What is alert Alison if you cannot answer it?
500
These keys must be signed out for, counted, and the recipient receives an envelope and a contract.
What is the guest house key?
500
The only person that may sign for a package
What is the student who the package is addressed to?
500
This is who you call if a resident needs medical assistance
Who is Public Safety?
500
These are the minimum and maximum hours Desk Assistants are required to work per week.
What is 8 hours and 20 hours.
500
The procedures for reserving conference rooms in the South Quad area?
What is calling KU to reserve Lawnview and calling the CS front desk to reserve the space in Campus South?