Supply Chain
The names of the two relationships within the supply chain
What is upstream and downstream?
The reason for the name
What is a small and subtle twist of the wrist that create a huge swing at the tip of the bullwhip?
The two models of supply chain management
What are push and pull?
The two types of CRM systems
What is operational and analytical?
The two enterprise applications from todays presentation
What is Supply Chain Management and Customer Relationship Management?
The included parties of the downstream supply chain
What are intermediaries between the organization and its end costumers?
The enterprise application that the Bullwhip effect is a challenge for
What is supply chain management?
The reason for calling it "Push based model"
What is pushing the product out?
The applications included in operational CRM
What is collecting customer facing applications?
The 4 enterprise applications from lecutres
What are SCM, CRM, ERP and KMS
The included parties of the upstream supply chain
What are all suppliers?
The bull-whip effect explained
What is it when information about a product gets distorted as it passes from one entity to the next across the supply chain?
Reason for calling it "Pull-based model"
What is pulling the costumer order through the parties of the supply chain?
The purpose of analytical CRM
What is analyzing customer data outputs?
The main goal of SCM and CRM
What is achieving operational excellence and customer intimacy?
Things that get reduced by implementing digital SCMS into an organization
What are reduced inventory transaction and administrative costs?
The illustatration showing how CRM systems should ideally provide a single place to consolidate and analyse data about
What is the Costumer Loyalty Management Process Map?
The thing that Enterprise Applications integrate across functions
What are business processes?
The two types of digital supply chain management systems
What are Planning and Execution systems?