EMRP
GAP
ENTERPRISE CERTIFIED
WINDSHIELD/TIRE AND WHEEL
SALES PROCESS
100

TRUE OR FALSE. EMRP IS AN EXCLUSIONARY PLAN 

TRUE 

100

WHO BACKS OUR GAP? 

ALLSTATE

100

DO WE ONLY SELL OUR RENTALS?

NO

100

HOW MUCH IS YOUR DEDUCTIBLE WHEN USING WINDSHIELD? 

$0

100
WHAT ARE SMALL AGREEMENTS THROUGHOUT THE SALES PROCESS?

MICROCOMMITMENTS

200

NAME 3 ADDITIONAL BENEFITS OF PURCHASING EMRP

TOWING AND WRECKER SERVICE

FLAT TIRE CHANGE

EMERGENCY GASS DELIVERY SERVICE

BATTERY JUMP SERVICE

KEY LOCKOUT SERVICE 

SUBSTITUTE TRANSPORTATION 

TRIP INTERRUPTION 

200

HOW MUCH WILL OUR GAP COVER?

150% OF THE VALUE 

200

HOW MANY PREFFERED LENDERS DO WE HAVE?

10

200

HOW MANY TIMES CAN YOU USE TIRE AND WHEEL IN ONE WEEK?

AS MANY AS NEEDED..... 

200

WHAT DOES ACE STAND FOR? 

ACCELERATED CUSTOMER EXPERIENCE

300

IF NEEDING WORK DONE AND YOU HAVE EMRP - WHERE DO YOU GO? 

ASE CERTIFIED MECHANIC OR DEALERSHIP 

300
WHAT IS THE OTHER MAJOR BENEFIT OF GAP?

PAYS UP TO A $1000 DEDUCTIBLE

300

WHAT IS HAGGLE-FREE PRICING? 

WHETHER YOU LOOK TO FINANCE OR PURCHASE OUTRIGHT YOU GET THE SAME FAIR AT OR BELOW MARKET VALUE PRICE.

300

TRUE OR FALSE: TIRE AND WHEEL COMES WITH FREE TOWING AND FLAT TIRE CHANGE INCLUDED.  

TRUE

300

WHERE DOES THE SALES PROCESS TYPICALLY BEGIN?

THE PHONES 

400

NAME 3 ITEMS COVERED BY EMRP

EVERYTHING EXCEPT : MAINTANCE PARTS/SEATBELTS/ AIR BAGS/EXHAUST OR EMISSION/GLASS /WATER LEAKS /DAMAGE OR ABUSE

400

WHAT HAPPENS TO GAP WHEN YOU PAYOFF THE VEHICLE? 

YOU CANCEL AND GET A REUND

400

How do we valve trade in's

KBB

400
IF YOU CANCEL YOUR TIRE/WHEEL OR WINDSHIELD HOW IS IT PROCESSED?

BALANCE IS APPLIED THE AMOUNT STILL OWED TO BANK 

400

BEST TIMES TO SCHEDULE APPOINTMENTS?

WITHIN 24/48 HOURS AT :15 OR :45 TIMES 

500

HOW MUCH DOES IT COST TO TRANSFER EMRP?

$50 

500

AVERAGE COST OF GAP ?

$950

500

WHAT ARE 5 PERKS TO PURCHASING WITH ENTERPRISE CAR SALES?

CERTIFIED 

12/12

FREE CAR FAX

250+ DIFFERENT MAKES AND MODELS

12-MONTH ROADSIDE ASSISTANCE

500

WHO "BACKS" TIRE AND WHEEL/WINDSHEILD PROTECTION? WHO DOES THE CUSTOMER CALL?

ASSURANT 

844-345-3677

500

WHEN DO WE START TALKING ABOUT EMRP/GAP/WINDSHIELD/TIRE&WHEEL OR LOJACK?

THROUGHOUT THE WHOLE SALES PROCESS MAIN FOCUS DURING THE CUSTOMER SURVEY IN ACE (HOW MANY MILES DO YOU DRIVE... ) 

M
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