EMRP
TRUE OR FALSE. EMRP IS AN EXCLUSIONARY PLAN
TRUE
WHO BACKS OUR GAP?
ALLSTATE
DO WE ONLY SELL OUR RENTALS?
NO
HOW MUCH IS YOUR DEDUCTIBLE WHEN USING WINDSHIELD?
$0
MICROCOMMITMENTS
NAME 5 BENEFITS OF PURCHASING EMRP
TOWING AND WRECKER SERVICE
FLAT TIRE CHANGE
EMERGENCY GASS DELIVERY SERVICE
BATTERY JUMP SERVICE
KEY LOCKOUT SERVICE
SUBSTITUTE TRANSPORTATION
TRIP INTERRUPTION
HOW MUCH WILL OUR GAP COVER?
150% OF THE VALUE
HOW MANY PREFFERED LENDERS DO WE HAVE?
10
HOW MANY TIMES CAN YOU USE TIRE AND WHEEL IN ONE WEEK?
AS MANY AS NEEDED.....
WHAT DOES ACE STAND FOR?
ACCELERATED CUSTOMER EXPERIENCE
IF NEEDING WORK DONE AND YOU HAVE EMRP - WHERE DO YOU GO?
ASE CERTIFIED MECHANIC OR DEALERSHIP
PAYS UP TO A $1000 DEDUCTIBLE
WHAT IS HAGGLE-FREE PRICING?
WHETHER YOU LOOK TO FINANCE OR PURCHASE OUTRIGHT YOU GET THE SAME FAIR AT OR BELOW MARKET VALUE PRICE.
TRUE OR FALSE: TIRE AND WHEEL COMES WITH FREE TOWING AND FLAT TIRE CHANGE INCLUDED.
TRUE
WHERE DOES THE SALES PROCESS TYPICALLY BEGIN?
THE PHONES
$50
Give a pitch for Gap insurnce
Gap helps cover the difference between the actual cash value of the vehicle (primary insurance settlement) and the outstanding loan balance at the time of loss.
How do we valve trade in's
KBB
WHO "BACKS" TIRE AND WHEEL/WINDSHEILD PROTECTION? WHO DOES THE CUSTOMER CALL?
ASSURANT
844-345-3677
BEST TIMES TO SCHEDULE APPOINTMENTS?
WITHIN 24/48 HOURS AT :15 OR :45 TIMES
WHAT TYPE OF PARTS DO WE USE TO FIX VEHICLES?
BONUS:100 POINTS WHY?
BECAUSE IF MANUFACTURER PARTS ARE NOT AVAILABLE OR DELAYED WE WANT TO GET THE VEHICLE BACK ON THE ROAD QUICKLY.
What does Gap not cover?
Missed or late Payments fees
Any refundable additions
Unrelated damage on the vehicle not from the accident -
Ride share vehicles
WHAT ARE 5 PERKS TO PURCHASING WITH ENTERPRISE CAR SALES?
CERTIFIED VEHICLES
12/12 WARRANTY
FREE CARFAX
250+ DIFFERENT MAKES AND MODELS
12-MONTH ROADSIDE ASSISTANCE
NO HAGGLE PRICE
EASY PROCESS
TRANSPARENT PROCESS
WHAT IS NOT COVERED IN TIRE AND WHEEL
JUST NEED NEW TIRES
IF TREAD DEPTH IS BELOW 3/32'S
IF OTHER DAMAGE IS FOUND TO THE VEHICLE (LIKE A CUSTOMER HIT A CURB GOING 25 MPH AND DAMAGE THE UNDERCARRAGE...THIS IS INSURANCE CLAIM)
TIRE MATCH
WHEN DO WE START TALKING ABOUT EMRP/GAP/WINDSHIELD/TIRE&WHEEL OR LOJACK?
THROUGHOUT THE WHOLE SALES PROCESS BUT STARTING AT THE PRESENTATION AND THEN MAIN FOCUS DURING THE CUSTOMER SURVEY IN ACE (HOW MANY MILES DO YOU DRIVE... )