Compliance
How many pieces of identifying information do you need to verify a test taker using a Covid-19 kit?
Two
What type of Covid-19 kits does Everlywell offer?
PCR and rapid antigen
What is the database where we store Humana member information?
Quickbase!
What is our Enterprise partner reporting platform called?
Lens
Name one of our health insurance/Gaps in Care partnerships
Humana, Caresource, Buckeye, Devoted Health
Three!
The Everlywell Covid-19 Test Home Collection Kit DTC is guaranteed for travel. True or false?
False!
How do Humana members register their kits?
They don't, all Humana kits are auto-registered!
What site do you check to see if an order confirmation email, a kit registration email, or a lab issue email has been sent? (Hint: these are all transactional emails)
Mandrill
Who is our outsourced level one call center (Hint: they primarily deal with Humana members)?
Axion
If someone contacts us and wants to know if their partner's sample has been processed, you need the test taker's ________ before sharing that information
Consent!
What is the sample stability window for Covid samples at Assurance?
5 days
What are the 3 kits included in the Humana partnership?
FIT, Microalbumin, and HbA1c
If a customer reaches out and says they can register their kit because their kit ID doesn't work, what should we ask for before adding that request to the "Inactive Kit IDs Sent to Test Takers" sheet?
Photos of the kit ID and the shipping label
Through the Best Buy employee app
If a kit is registered to the wrong account and the test taker needs to register it to their account, what is the first thing you do in Spree (after verifying the test taker)?
Reset the registration in Barcode Management > Decode Kit ID
If a Covid sample is delivered to Gravity missing all identifiers on the sample label, this will trigger a lab issue email for the test taker to confirm their information so the lab can process the sample. True or false?
False, Gravity automatically rejects samples without any identifiers
How do we update a Humana member's PCP (primary care practitioner) information?
Through their Everlywell account settings (and then make a note in their QB contact log!)
If you need to check the date and time of collection on someone's Covid registration, where would you find that?
Spree Kit results (under Actions), or the PWN portal aka PWN lab module aka labs.pwnhealth.com
We can share results over the phone with any Enterprise test taker, as long as they are fully verified first. True or false?
False! We only release results over the phone for Humana members
Ted confirms over email that he and Roy share an Everlywell.com account under Ted's email. Roy has results released on this account. What do you need to do to make sure Ted can't access Roy's results?
Submit a Support Issue JIRA ticket to remove Roy's results from the account and hold them until we can verify Roy and associate his results with his own account!
If an Enterprise customer says their employee ID isn't working when they try to register their kit, where can you find the employee ID in Spree to confirm that information?
Spree Orders > Customer Details, or see if they previously registered a kit under that ID number by searching it in Spree Kit Results under the Third Party Member ID field
If a member wants to opt out of the testing program and doesn't want to receive any Everlywell marketing emails, where do we go to remove them from that list?
Iterable
Where can you find if an Enterprise partner allows minor testing?
Spree Enterprise Management > Enterprise Partners > configuration, and sometimes in the Salesforce account
What partnership includes the Metabolism and Thyroid kits?
Noom