Understanding the Healthcare Customer
Director of Procurement, Infection control, EVS, Safety, Nursing
Who are Key Stakeholders
Problem recognition, evaluation of alternatives, purchase decision
What is the Buying Process?
Understanding sharps injury prevention, "Know before you throw", "Red, Yellow, Black Blue Which Container should you use"
What are Customer Facing Webinars?
Creating event, tracking customer face to face collaborations and interactions
What is Logging Meetings in SFDC?
The act or process of making or enacting laws
What is Legislation?
Drive the face of the business and brand to the community
Who is Marketing Key Stakeholder
customer websites, networking events, trade organizations, professional networking sites, definitive
What is Learning about Prospects and Customers?
medical waste, sharps management, pharmaceutical waste resources, controlled substance waste
What are Topics/Service line collateral?
Relationship map for assessing account priorities and risks, understanding white space opportunities and implementing strategy
What is Account360?
Effects to only those who deal directly with an enforcing agency
What are Regulations?
Understanding the vision mission value, achievements, brand, reputation
What is Healthcare Customers Objectives or Goals
Roundings/Evaluations, Business Reviews, Presenting New Service Lines/Presenting Stericycle
What are Customer Meeting Types?
A guide informing prospects/customers about about complex issues and solutions
What are Whitepapers?
Used to show ROI, provide data to track service use and potential efficiencies as well as expanding relationships and positioning Stericycle's value
What is a Business Review?
A standard that states what employers must do to protect workers who are occupationally exposed to blood or OPIM
What is OSHA's Bloodborne Pathogen Standard?
good environmental partner, community partner, values and organizational policies of primary concern
What is ESG (environmental social governance) And sustainability?
Support teams, Operations, Marketing, Billing
Who is your Hive?
Maintain, attack, defend, explore
What is the Competitive Differentiator Analysis?
Understanding gross margins for new business or renewals to generate proposals
What is Obtaining Pricing and Approvals?
This Agency primarily regulates medical waste
Who are State and Local Federal Agencies ?
Payment Modals, Patient care, Creating staff Workflow Efficiencies
What are Reimbursement Impacts
The industry expert providing solutions and compliance guidance
What is a Trusted Advisor?
Positioning/Introducing Stericycle, value and differentiators by service line, sustainability and ESG
What is the First Strike Deck?
Contracts awarded through legally sound and aligned with Stericycle's policies to deliver good business in consistent and compliant matter
What is a RFP or RFP Process?
Who is the FDA?