Enabler
What is C1?
Unified Experience
What are the 4 outcomes for the Enablement Plan?
1. Focus on Financial Health
2. Curate Meaningful experience that prioritize personalized conversations
3. Evolve our workforce
4. Strategically expand and modernize our branch and ATM networks
What are the 3 strategy goals?
1. Member centric
2. Employee Empowered
3. Scalable & Flexible
Where do we play for battleground 1?
Active Duty members
C1, C2, C4
What enabler code is Leadership, People, & Teaming?
W2
How do we succeed in Meaningful experience that prioritize personalized conversations?
2. Embracing AI
3. Supporting key enterprise initiatives that drive personalizing and create a unified experience
What Enterprise Strategy goal is Employee Empowered measuring?
1. Member Growth
2. Member Engagement
3. Member Satisfaction
What battleground does "those that served and their families" play?
Battleground 3
What enabler code is Actionable Insights?
C4
How do we measure "evolve our workforce"?
1. Employee Engagement Index
2. First year turnover
3. Overall turnover
What Enterprise Strategy goal is Scalable & Flexible measuring?
1. Technology experience
2. Tech Adoption
3. Reliability & Scalability
Where do we play for battleground 2
Active duty family members
What is T1
Modern Architecture & Platforms
How do we measure meaningful experiences that prioritize personalized conversations?
1. Platform to cash line ratio
2. % ATM & Digital Usage (new)
3. % & Digital Usage within 30 days (existing)
What are the 3 financial guardrails?
1. Return on Assets
2. Efficiency Ratio
3. Net Worth Ratio
What battlegrounds does "other eligible civilians" families qualify under?
Battleground 5