Support Rules
You always want to read this when working an ENT case.
What are enterprise support rules?
Step 1 of grabbing an ENT case.
What is verify the correct account?
Grabbed a case linked to a systemwide.
What is find the sub-account?
Jaime Artman
What is UPMC?
The admin has the authorized check box I can do anything for them.
What is no?
Step 2 of grabbing an ENT case.
What is reading the enterprise notes?
Subaccount notes and ENT notes are conflicting
What is swarm?
Acacia Poindexter
What is Nationwide Childrens?
Enterprise departments are managed by who at QG?
Who is TAM Team?
Step 3 of grabbing an ENT case.
What is reading the subaccount notes?
The queue you work in for ENT cases
What is Queue - ENT Advanced Support (Biz Hrs)?
Greg Steuterman
What is Banner Health?
Your case shouldn't sit longer than this without any action.
What is 24 hours?
Step 1 of making updates in the database.
What is verifying the admin's access
Grabbed a Cleveland Clinic case.
What is send the snippet?
Joseph Priore
What is NAPA?