Reelpay Export Errors
This error appears when a union “Signatory ID” hasn’t been configured in Prism and is mapped to the Shift field.
A: What is “Invalid shift code”?
To fix an invalid shift code, create this in Prism using the union’s Signatory ID and controlling employer name.
A: What is a Shift Code (code = Signatory ID; description = controlling employer)?
For daily vs. weekly taxation, this Prism setting on the employee influences how taxes are calculated.
A: What is the Pay Group (e.g., DAILY) tied to the pay schedule?
Non‑U.S. tax individuals use this employment status, plus a “Form W‑8 filed” flag, with the 1099 contractor box checked.
What is W8BEN (or W8BENE) employment status with the W‑8 filed box and 1099 contractor box checked?
If a routing number used in ReelPay isn’t known to Prism, this process may stall and require dev file updates.
A: What is the prenote process?
You’ll see this when labor adds a new position in ReelPay but the matching Position Code hasn’t been created in Prism.
A: What is “Invalid job code”?
To resolve an invalid job code, add this item in Prism under Client » Positions using the code from the ReelPay offer.
A: What is a Position Code (with Position Title and Classification)?
New shoot sites are first created here, then synced into ReelPay via the Master Project “Sync” button.
A: What are Worksite Locations created in Prism, then synced to ReelPay?
To handle foreign IDs or atypical EIN/SSN lengths, store the number here and enable this custom feature.
A: What is storing it in Alternate ID with ALLOWZEROSSNS?
Because ACH details can’t be sent via API, this minor and recurring setup is entered manually in Prism for child accounts.
A: What is Coogan Account setup (Deposit Type Deduction 1 + Recurring Deduction with ACH option)?
If an employee’s hire date is after the pay period or check date, batch export can fail with this “not part of payroll” issue.
What is the “Employee not part of payroll” error due to start date mismatch?
When a pay code won’t map, this on‑timesheet action in ReelPay (or Prism temporarily) is the short‑term remedy.
What is manually selecting the correct pay code on the timesheet and saving/submitting?
To pass concatenated GL strings from ReelPay into Prism’s timecard “Project” field, enable this client custom feature.
A: What is CL.SUPPR.PROJ.VAL (suppress project code validation)?
Loan‑out workers must have this Prism employment type and a state SIT percentage override when required.
A: What is employment type “LOANOUT” with a state SIT percent override?
For union dues, set up this Prism table and run the batch with “Replace as Scheduled Batch” using this override date.
A: What is the Labor Unions dues table and FSA Override date (Friday pay date)?
A red triangle on the timecard plus this message typically means required fields like Day Type or Location are missing.
What is “No valid rate could be determined for this employee”?
When paystubs are needed in bulk, navigate here in Prism to reprint checks and download all PDFs.
A: What is Payroll History → Reprint Payroll Checks?
This Prism menu and code pair controls union display via “Divisions” when “Union Affiliation” can’t be printed on check stubs.
A: What are Divisions mapped to unions, synced from ReelPay “Union Agreements”?
This identification type now passes via API from ReelPay to Prism, populating the SSN field with an XX‑XXXXXXX format.
A: What is FEIN (via API into Prism’s SSN field)?
To bulk reprint stubs for direct deposits (net = $0.00), navigate here and use this icon.
A: What is Payroll History → select payroll → Paper icon → Reprint Payroll
When a new pay code is introduced by the client and hasn’t been mapped, this accounting failure occurs and must be routed via ClientSpace.
hat are GL errors that require a case to the GL team?
An offer stuck at “Offer Sent” can be nudged to “Pending” by saving a trivial edit (like a space) to this address field, then reverting and resending.
A: What is editing the Address on the Offer, saving, then reverting and resending?
Money‑accrual PTO (e.g., union vacation/holiday dollars) is currently tracked and paid out in this system, not Prism.
A: What is ReelPay (manual payouts using HOLPAYOUT/VACPAYOUT)?
A recent fix updated this Prism validation so individuals without SSNs can now sync automatically.
A: What is ITIN validation logic (now updated in Prism)?
This client‑level checkbox controls whether 1099 contractors can have income tax withheld—something you’ll often avoid by using exempt pay codes.
A: What is “Allow 1099 Income Tax Withholding” in Client Details?