Do you get credit if you go into a customers account fully verified and they add a line within 30 days to their account?
Yes! If you go into an account fully verified you get the full credit of the new line/upgrade/acc/protection.
100
How much do Gross Adds weigh in your myResults Ranking?
25%!!
100
True or False?
Business customers and Employees now qualify for the $15 Video Loyalty credit when they have Premium TV and Unlimited Plus!
FALSE! The $15 Loyalty Credit only applies to Consumers! (EMO,RMO and CRU do NOT qualify)
100
How do you access Bridgevine and what is it?
Opus->menu>quick links>entertaintment>bridgevine
Bridgevine a system that allows us to sell 3rd party internet services to help close for DTV sales!
100
Why is it important to do "Walk Out Watching" with every customer that signs up for Directv? (download and show the customer how to use the app)
Because on average it lowers your cancel rate by 20%!!
#poststrong
200
2 Part
Explain payout for DTV Now and if store achieves 75% of 3+ or more how much do you earn?
*$30 for 1st, $20 for 2nd and $15 for 3rd and after
*Additional $100
200
How much is the iPad 5th generation 32gb on installments?
What is $22.95 (20 payments = $459)
200
What are all the possible benefits to a customer that signs up for NEW Premium TV on Autopay and has the existing Unlimited Plus Wireless Plan?
* $15 Video Loyalty Credit
*HBO
*Unlimited TV Stream
*$100 reward card
*$10 off for 30 months on wireless plan
*$5 Autopay Credit
200
True or False?
The DTV Now BDAY2017 promo code allows customers to try out DTV Now for as little as $10 for the first month but ends on December 10th!
FALSE! Customers can try out DTV Now for as little as $10 for the 1st month but this promo doesn't end until Dec. 31st!
200
If a customer signs up for the DTV SELECT All Included package with 1 TV, what is the pricing for year 1 and year 2 with autopay?(no wireless into play)
Year 1= $35
Year 2= $76
(*does not include $15 loyalty credit or $300 credits)
300
How much in incentive money do you earn for each POSTED Premium Video?
$20!! You get paid for each one you submit and for each one you post in the month of December!
300
TRUE or False?
On December 1st BOGO will end on ONLY on the iPhone X and iPhone 8 purchase. Winter BOGO will remain active.
FALSE! BOGO is ongoing for the iphone X and the Iphone 8
300
If your customer purchases a ZTE Axon device, what promotion do they qualify for?
A $100 Reward Card!! (CRU and Consumer qualify)
300
What are all the DTV Now offers for new DTV Now customers?
•50% Off the First Month
•FREE Apple TV 4K with 4 month payment
•$25 Off 1st Month Birthday Offer
•Seven-Day Trial
•$15 Loyalty Credits
(started on 11/30- free roku stick with 1 month service)
300
What channels are in 4K on Directv?
104, 105 and 106
400
What is a Postpaid Voice Gross Add and how much do you earn for each one you do in December?
A phone (standard or smart) that is added to a postpaid account (non-prepaid/landline) with a new number or a port in number and you earn $5 for each one activated in December!
400
True or False?
If a customer preordered the iPhone X, can they add an iPhone 8 for FREE anytime as long as the BOGO promotion is still active?
YES! TRUE!! BRE period no longer matters for this promotion!!
400
Explain how BOGO and the $650 switcher credit works?
Managers choice
400
If your customer purchases Fiber 1000, what is the Data Cap?
There is no data cap with Fiber 1000!!! It is unlimited!
400
True or False?
The customer only qualifies for the $5 AutoPay Credit with *NEW TV and for only the first 12 months of the 24 month agreement.
TRUE! Customers can only get the $5 autopay credit for the first 12 months of new TV service.
500
2 PART
How much do you earn in December for each prepaid autopay enrollment and does it have to be a new prepaid account with autopay to earn it?
$15!! and NO! it can be an existing prepaid account
500
How does a Business customer qualify for a FREE $100 bill credit?
Upgrade a line and add at least 1 add a line!
500
2 PART!
How does the customer get $55 in credits with the Apple Watch series 3 activation?
and
If the customer trades in a phone(value at least $20) how much in credits does the customer qualify when purchasing the Note 8?
Free activation and 3 months of service free
and
$300 in credits!
500
How much is Internet for Business at 100Mbps?
$40 and because we are in a Charter/Spectrum market!!
500
What WorldDirect® international packages does Directv offer?
Brazilian, Chinese ,Filipino ,Korean , Russian, Vietnamese and Italian.