Reports
This report provides detailed information of vacant leased, vacant unleased, notice leased and notice unleased.
What is the Availability Report
This area of the Dashboard must show zero for payments.
What is Financial - Check21 and Deposits?
This function allows the ACD and CD to associate leads to members of their team.
What is Assign Leads?
This is the qualifying rent to income ratio.
What is three times the monthly rent?
I am a new marketing representative with Matrix. My Community Directors says it is ok to use the log on credentials of the former marketing representative until my new log on credentials are issued.
What is, awh hell nawh. I cannot use the log on credentials of any Matrix associate. Doing so is grounds for immediate termination. Instead contact Matrix Support or a member of the Training Department for assistance with log on credentials.
This report is great for research when writing the Executive Summary.
What is Income Statement Budget Vs. Actual Report?
This from of online payment will not result in a convenience fee to the resident.
What is signing up for recurring e-check payments on the residental portal?
This form of online payment may require resident approval prior to payment posting to the ledger and if not payment not approved within seven days, resident balance will show unpaid.
What is VISA Phone Capture Pending?
This document provides monthly recurring charges detail and pro-rated charges detail.
What is Estimate Rent or Calculate Move In Fees?
You are performing a move in. There remain one required tasks yet to complete. That task is the payment. The resident has a credit balance of ($999.00); the balance due is $1000.00.
It is ok to post a payment for $1.00 or better yet, it is ok to enter a concession for $1.00, then reverese. Besides....who will know!
What is, awh hell nawh...enter phantom payments or concession to bypass (or game) the system is strictly prohibited and can result in disciplinary action.
If your property leases storage spaces, garage spaces or premium parking spaces, this report provides a detailed listing showing which resident is assigned to which space along with the rental amount.
What is the Add Ons Report?
This feature allows you to reverse a scanned payment item in the event of posting error found after the fact.
What is the void feature?
Note: This feature is only valid the day of posting until approxmiately 2:00 PM MST.
Adding scheduled charges mid-month, say Monthly Pet Rent is posted to the ledger using this process.
What is Resident>Charges>Tools>Post Recurring Charges.
This is used as the portal username.
What is the email address?
The applicant is having computer issues and is unable to process their application online. Because of this issue, the applicant call the office and verbally provide their personal information over the phone to the office staff so that the office staff can enter their application information. Processing an application like this is perfectly ok.
What is is, awh hell nawh. In order to process an application the applicant must apply online or provide written consent (signed and completed application).
This report allows you to see what adjustments have been made to charges within a specified post month. This report also allows you to determine if inappropriate adjustments are being made.
What is Charge Adjustment Journal Report?
This is the result of a payment items scanned incorrectly and adjusted by Entrata.
What is Check 21 Adjustment Alert?
Note: Each correction results in $30 charge to the property.
You are attempting to process a Move In. The Future Resident has a credit balance of ($500.00) but yet one of the required steps is to Process Payment.
What is total balance due? Just because the Future Resident has a credit balance, this does not mean the credit is enough to cover the move in charges.
This is the calculation for an applicant who does not have a source of income and would like to use their bank account as proof of income.
What is the monthly rent, times three, times twelve.
The applicant does not meet our rental qualifying guidelines (credit is jacked) and therefore wish to use their grandmother as the leaseholder and the applicant (who happens to be 27 years old) listed as a non-responsible Occupant. This is completely acceptable.
What is awh hell nawh. All applicants 18 years of age and older must meet Matrix qualifying guidelines and execute the lease agreement.
This report is used to determine the maximum rent that a property could receive based off of market rent prices if all of their units were rented. This report shows that number as well as what is preventing the property from reaching that number (e.g. vacancy).
What is the Gross Potential Rent or GPR Report?
A random question from Fannie.
Whatever Fannie says is the answer.
When a lead is entered manually into Entrata, and assuming an email address was provided, you can do this to start the sales process.
What is Sending a Lead an Invitation to Apply?
A resident would like to add a new roommate to their existing lease. To add the new roommate, screen and sign a new lease, this process is called.......
What is Lease Modification.
The applicant started their application online and at the payment screen decided to stop without paying. You are logged into Entrata and see all application steps completed and therefore mark the application as completed. The applicant later calls indicating they would like to make a payment online but cannot.
What is awh hell nawh. Marking the application complete removes the applicant's ability to make a payment online.