Operations & Process Management
Which functional area of a company is primarily responsible for managing "process variability"?
What is Operations?
Which functional area of a company is primarily responsible for managing "demand variability"?
What is Marketing?
Type of motivation defined by forces acting from within a person to initiate behavior.
What is Intrinsic Motivation?
True or False: In the US, there are no meaningful limitations on an employer's right to fire workers for any reason with sufficient advance notice.
What is False?
According to Mcgregor, this theory assumes employees are intrinsically motivated, naturally enjoy their work, and actively seek responsibility
What is Theory Y?
Within an organization, Process is considered the basic building block of:
What is the Operating System?
True or False: An increase in throughput will always result in an increase in profitability.
What is False?
According to textbook reading on the Expectancy Theory of motivation, what is the name for the relationship between effort and performance?
What is Expectancy?
The Equal Employment Opportunity Commission is involved in the enforcement of what?
What are U.S. Labor Laws?
In The Pope and the CEO, Andreas Widmer describes leaders as either...
What are coaches or critics?
At a summary level, "Process" is normally described as transforming _____ into _____?
What is Inputs into Outputs?
When assessing our ability to allocate Resources across several Tasks, the most important factor to consider is:
What is the skills and degree of specialization of the Resources?
According to textbook reading on the Expectancy Theory of motivation, what is the name for the relationship between task performance and outcomes?
What is Instrumentality?
Your employer asks you to attend a seminar on leadership and management skills, even though you have no employees who report to you. According to our textbook reading, this is an example of…
What is Training?
In The Pope and the CEO, Andreas Widmer writes of "Synchronizing Talent." What does this mean?
What is matching the right person to the right tasks?
Considering the Pizza Production Process, the Pizza Base is considered as:
What is an interim product / interim input?
Customer demand that changes unpredictably over time is known as:
What is demand variability?
According to textbook reading on the Expectancy Theory of motivation, what is the name for the value an employee places on a reward or outcome?
What is Valence?
The process of teaching employees the skills needed for their current job is called:
What is training?
By their _____, leaders show the way and influence the behavior of others.
What are ideas and deeds? (Accept virtue/character and Ideas)
Processes that exist within individual functions in the business are called:
What are INTRA-functional processes?
An organization structure that simultaneously groups employees and resources by both function and product is called?
What is Matrix Structure?
According to motivation theory, employees are generally more motivated when rewards are tied closely to:
What is performance?
Job analysis defines both (a) the ____ involved in performing a job and (b) the _____ needed to perform the job.
What are (a) tasks/duties and (b) skills/knowledge?
The Jack Welch Management Institute reports that more than ____ of working adults have suffered under a bad boss at some point in their career.
What is one-half / 50%?