Macros
This macro is used after entering medications that are acute, or if the patient’s box is past pending approval.
RPh Urgent Verify
This channel used when a prescription needs to be entered ASAP.
#urgent_entry
What tab in divvyNEXT takes you to divvyENTER?
Rx Entry
What document would you use to find a specific Entry SOP?
Entry SOPs & Quick Links
t1tpobid
Take on tablet by mouth twice daily
This macro is used after entering medications for a new patient.
Verify Transfer / Entry - dN
Use this channel to ask Entry related questions after utilizing your resources.
#entry_help
When a ticket asks for a divvyNEXT link, which link should you use?
Link to patients medication list.
(100 bonus points for why we use this link)
In divvyNext, what key combo pulls up the search tool?
CTRL+L
inh1ppoq4prn
Inhale one puff by mouth every four hours as needed.
This macro is used when needing clarification on medications for a new patient.
New - Entry Clarification Needed
use this channel to ask for help during your first 4 weeks of training.
#entry-techs
How do we treat our patients that are on a "Hold" status?
Just like our Active patients.
Where would you look to see if we have a specific drug NDC in stock?
The Inventory Looker
10mlpoqiwk
Take ten milliliters by mouth four times a week.
This macro is used after entering a refill medications that has missed the last package that was sent to the patient.
Entered Missed Refill(s) in divvyNEXT
Use this channel for tickets regarding AL, MS or SC patients.
#sc_ms_help
When a Zendesk ticket shows a red message that it requires an assignee before solving.
Click "Take It" button above the Assignee dropdown.
Where would you be able to review your AITs & Edits for the previous workday?
AITs/Edits folder & Looker
2spenqodprn
Use two sprays into each nostril every other day as needed.
This macro is used when we receive a medication that we can not send.
Received Medication - Cannot Fill
This channel is for New PT Transfers entered before the ticket they are requested on has moved out of DT-NEW-WAITING ON FAX or DT-NEW-CSI TRIAGE.
#new_entry_ticket_needs_broken
What do we do when we receive an escribe for a cancelled patient?
Click Do Not Enter drop down
Select “Customer or Rx Canceled”
Click Save
Were would you find a list of prescriptions that we are unable to enter?
Unable to Enter Spreadsheet in the Entry Team folder.
ins1-2gttauqwk
Instill one to two drops into both ears once a week.