CURRENT STATE
Max is travelling to Cancun on April 7 2025 on flight WG4217 which counter should he check into at the airport?
Sunwing Counter – Max is on a Sunwing flight code in Current state
Ruby calling today to book for Jamaica leaving June 17 on flight WS9890 what is her baggage allowance?
First checked bag and carry on complimentary
True of False- As of May 29, Sunwing Vacations will no longer exist?
False – Sunwing Vacation Group will continue supporting customers using WestJet airline flights
For departures before May 28 onboard WestJet, when is the PNR issued for non-group bookings
24 hours after the booking is made
Ruby is currently booked to travel to Jamaica on March 15 on flight WS2323, she booked 1 month ago and would like to book seat selection, how do you proceed?
Advise Ruby to contact Westjet to book Seat Selection or go the MyTrips (Westjet)
Mayba is travelling to Los Cabos on June 1 and would like to book her seats, how would you proceed?
Seats can be booked in MBP or TTS
True of False- The Sunwing website will no longer exist after May 29?
False- The Sunwing website will still exist to support our guests with their Sunwing Vacations
Pre-purchased meals are available on: WS or WG?
WG
Adam is booked on package to Cancun for May 18 the flight number is WG3745, he would like to know if he has baggage included
Yes, his first checked bag is complimentary, and he will have to purchase a carry on if needed
Monica is travelling to Cayo Coco on July 26 and would like to know when she will receive her PNR, what should you advise?
Monica will receive her PNR 5 days prior to departure
True of False- As of May 29 the Sunwing counter will no longer exist at the airport?
True – customers will now be directed to the WestJet counter at the airport
Keaton is departing on May 28 on WG7534 and returning on June 4; he's seen the update of the changes to flight after May 29; he'd like to know if he's returning on a WG or WS flight. What do you tell him?
WS flight
Leo is booked on a flight to Puerto Vallarta on May 15 on flight WS3498 and he would like to add additional baggage to his booking, how would you proceed?
Advise Leo to contact WestJet
Andrew is travelling to Punta Cana on June 2 and would like to know what company will support him in destination, what should you advise?
Nexus will be the in-destination support
True of false- As of May 29 Sunwing Vacations will no longer offer excursions
False – customers can still pre-purchase excursions via the Contact Centre and MBP but it will no longer be offered as an inflight service
Ellios would like to purchase a vacation package departing on August 3, he's travelled with Sunwing before and would like to purchase Elite Plus seating. Based on his departure date, is this seat product offered?
No - Onboard WestJet we will offer Standard Economy, Exit and limited Extended comfort on select flights
Abigail is going to Varadero on May 19 on flight WG9872 and would like to know where she can check in at the airport, what do you advise?
Advise Abigail to check in at the Sunwing counter
Lucas is travelling to Antigua on July 8 and would like to submit a request of wheelchair assistance, what should you advise?
Lucas can submit a special service request via MBP
True of False- Bookings departing before May 28 and returning after May 29 cannot be booked
False – You can still book departures before May 28 that will return after May 29 and advise clients that they will return on a WestJet flight
Bella would like to purchase a seat for her 16 month old son, she plans to bring a car seat and is departing on July 21. What remark(s) must be added in TTS
CHLD and CARS