Entyvio Pen
What is the Entyvio Pen Dosage & Supply?
What is
What is the Entyvio Vial Dosage?
what is
Entyvio 300mg single-dose vial
What is an AE?
what is
An AE is any unfavorable medical occurrence after a patient uses a Takeda product, whether or not the product caused it.
List 3 Acceptable forms of PHI
(Inbound)
What is your introduction?
Thank You for calling Entyvio Connect, supported by Sonexus Health Pharmacy. My name is ___, who do I have the pleasure of speaking with?
or
Thank you for calling Entyvio Connect, supported by Sonexus Health Pharmacy. My name is ___, how may I help you today?
1.5-quart sharps container & alcohol wipes with the mediation for the site of care.
Can a Patient switch back to vial from pen? (list steps as well)
Yes, Patients can switch back to vials. We must transfer them to the HUB & contact the HCP to inform and request a new prescription if possible.
What is a PC?
what is
Any complaint about the quality, performance, or condition of a Takeda product.
When speaking to the HCP what information from the caller must you collect?
For HCP, please get the caller First name, Last initial, and job title.
(Outbound)
What is your introduction?
Hello, this is ___ calling from the Entyvio Connect, supported by Sonexus Health Pharmacy on a recorded line for quality assurances and training purposes. May I please speak to [Patient's name]?
What are the 4 Groups?
Group 1 - These are patients who are new to us and have a prescription.
Group 2 - These patients have been with us before and already have a prescription available.
Group 3 - These are patients we’ve dispensed to before, but there is not currently a prescription available.
Group 4 - So they’re completely new patients, but we don’t have a prescription for them yet.
Can you assume the HCP & SOC are the same place?
No you must ask & Clarify if the HCP office is where the patient gets the infusion or a SOC clinic.
List 4 Special Situations
What is
If you are speaking to the unauthorized caregiver of a patient how many PHI must you collect?
what is
4
What is an AUTO FAIL if you do not read off the script while placing an order? (all answers)
Not obtaining the vitamins, herbal supplements, allergies, or medications during the call.
Also not asking them correctly for a New Referral.
Not offering RPH Consult.
Do you have any questions for myself or a pharmacist?
Not reading back the shipping address and phone number from GRx.
What are the steps when a Patient reports the need a pen replacement?
Warm Transfer to ConnectiveRX will determine if the patient is eligible.
Report the PQC.
Once ConnectiveRX has approved it we will receive new program called "Replacement"
What are the new referral shipping notes?
DOC-XXXXXXX
Entyvio 300 mg Vial (Bridge/Start/PAP/Replacement); FPO; X/XX/XX; Initials
List 4 Adverse Events
If the Patient is calling and their Spouse is in the background feeding them information what do you do?
Ask the Patient if you may speak and verify with the Spouse.
What is the 10 day Follow up?
10-Day Final Follow-Up (no call attempt is made here)
If still no response. Confirm that all required attempts were completed during the second follow-up. If all attempts were made, close the task and include the comment:
“Closing task as all attempts have been made to reach out to patient for delivery.”
What Group does "Await CMM Faxed Prescription" Belong to and explain how to complete the task all the way to order creation.
:3 follow the job aid or no points
What Group does "Await CMM Faxed Prescription" Belong to and explain how to complete the task all the way to order creation.
:3 follow the job aid or no points
List 4 Product Complants
!!!DOUBLE OR NOTHING!!!
If a Patient refuses to verify HIPPA what are the next steps?
Document PT refused to verify hippa & contact HCP to inform them & confirm PT details.
What is the interpreter Line Program CODE
Interpreter Line - 2016895577 - Pin 72052# - Program Code - 488