HRO Behaviors
Ensure that we communicate information correctly and understand instructions accurately. Is what HRO behavior?
C for Communicate Clearly
We use this app to make corrections to our punches?
UKG PRO or UKG WFM
What is the proper shoes to wear while working?
Slip resistant shoes
In what step, should you turn on the water in all sinks, shower and tub’s?
Step 1 - Employee follows sites water management plan. Allow water to run for required amount of time to flush lines during the cleaning process
In a C.diff isolation room, what should be done with the johnny mop after cleaning?
Dispose of it in a trash bag
Where can you find the dwell time for the chemical you're using?
It is always on the product label
What should you do if you notice a patient who is a fall risk attempting to reach an item that is too far away? For example; cell phone, call light button, overbed table.
Move the item closer, ask if there is anything else you can do, and report the issue to the nurse so he/she can be aware of future safety risks.
Demonstrate a personal commitment to our patients, families and team members.
R for be a respectful team member
Where do we go on point multicare to replace a lost or stolen badge?
Service Hub
When preparing food or cleaning what should wear?
Gloves
What is the most effective way to prevent the spread of infection?
The most effective way to prevent the spread of infection is through consistent and thorough hand hygiene, including frequent handwashing with soap and water, and using alcohol-based hand sanitizer when soap and water aren't available
Replacing privacy and shower curtains is recommended when cleaning what type of discharge room?
Isolation room. Follow facility policy.
Demonstrate how you would enter an occupied room.
What color is used for fire in your facility?
Answers will vary. Fire is often code red
Use critical thinking to ensure that our actions are the best.
E for Embrace a questioning mindset
What checklist should we give to our site leader as soon as we arrive?
GSOC- General Site Orientation Checklist
Should we wear nail polish?
Safety - Before mopping a floor, you should do what?
Place a caution sign up to prevent slips and falls.
What type of disinfectant is recommended for cleaning a C.diff isolation room?
An intermediate-level disinfectant with a spore kill claim (e.g., bleach)
If an NPO (nothing by mouth) patient asks for water, what do you do?
Inform the nurse the patient is asking for water. Do not give it to them.
Why is it important that you don't come to work sick?
You can spread pathogens and put already sick patients at increased risk.
Be present and stay focused to avoid causing distractions or being distracted yourself
Where would you go on point multicare to complete your mylms training?
Workday
Should we use cologne or perfume?
No
How many steps are in the cleaning process?
7-Step Cleaning Process
What is a SDS?
Safety Data Sheet
Name at least two questions discussed in training you might expect from surveyors?
What's the dwell time for this chemical?
What is RACE?
What is PASS?
Where is your SDS located?
What is HIPAA?
When fitted for this protective equipment, you must only use the specific model assigned
N95 respirator
What does AIDET stand for?
Acknowledge
Introduction
Duration
Explanation
Thank You
Where do you go to look up policies and procedures?
Policy Stat
PRIZE QUESTION
What is a dwell time and why is it important?
Dwell time refers to the amount of time a disinfectant must remain visibly moist on a surface to effectively kill pathogens. It is crucial in environmental services because it ensures that the disinfectant has enough time to work effectively, preventing the spread of germs and maintaining hygiene standards.
Define dwell time?
The amount of time that a disinfectant must remain wet on a surface to kill pathogens
This chemical is specifically used for scouring sinks and must be followed by disinfection
Emerel Plus
What does LEARN stand for?
Listen
Empathize
Apologize
Respond
Nurture
Where do you go in Citrix to check your email?
Cloud Mail
What if your surface is wet longer than the manufacturer’s dwell time?
The active ingredients may break down over extended periods. Extended chemical exposure might damage sensitive surfaces. Efficacy could potentially decrease rather than increase. Extended chemical exposure might damage sensitive surfaces. Surface Damage Risks
What are the 3 cleaning principles?
Clean to dirty, high to low, counterclockwise to clockwise.
These 2 items must be used when dispensing chemicals
eye protection and gloves
What does HCAHPS Stand for?
Hospital Consumer Assessment of Healthcare Providers and Systems
Where would you access the apps that you would use for work?
Individual Citrix
This cleaning motion should be used when dust mopping the floor
Figure 8
What are the three levels of disinfection?
Low level, Intermediate, High level
This chemical is used exclusively for floor cleaning
PERdiem