DESKTOP
Salonvision is getting an invalid connection error when trying to purchase gift cards or book online. What should we check first?
Online client Access
True or False:
An alt. employee that is added to a line item will receive 50% of the commission
False. They will each receive full commission for the service
Latest date/time for IBX CC processing memberships
Thursdays at 3PM
How often should we be reusing Bomgar session codes?
Salon with multiple connections
UMR: Text is garbled/jumbled when viewing the form, what causes this and how do we fix it?
copy paste error/ Copy and repaste into a different source (wordpad), adjust the formatting, and paste back into UMR.
Where can the client view their SMS billing history?
Setup program preferences> SMS Preferences.
How do you edit prepaid?
Client> Client profile
This does not move over when salon changes CC processor
cc on file
PARTIAL POINTS AVAILABLE:
Name 2 things that are getting updated tomorrow
Force PW reset, 2 factor-authentication
What version of the cloud allows you to print invoices/quotes for the client?
Medspa
where can i set the calendar refresh
Themes
How do you view billing history?
New cloud: Manage account subscription> Update billing
Prior desktop: View prior billing history
True or False:
PAX-Paymentech (Payroc) works with envision cloud
FALSE
How often does Google update appointment times?
Every Hour
What email should new SMS forms go to?
admin@ennoview.com
where would one go to apply a loyalty plan to all customers
program pref > general options
What alert will populate at the top right when viewing the appointment screen if applicable?
Opening available alert for the waiting list.
This Payroc process option does not work with desktop clients
Econduit
Username: Crystal
Password:Zendesk web password
This add-on is used to create custom reports
API
What report can you check out a client directly by double-clicking on the service?
Check outstanding prepaid balances
POS Buttons are not appearing on the checkout screen. The setting is enabled in settings and the item is selected to show on POS buttons. How do we fix this?
Zoom is enabled in chrome. reset zoom to 100%
What does the error lane is closed mean on a terminal?
No internet connection
ALL OR NOTHING:
What are the requirements for 2FA
Ultimate medspa
Paid SMS
Where are survey codes entered
Sales>Sales register