Emergency and Safety Procedures
The common ground place staff and patients go in case of a fire
Where is the corner of 36th and Pine Oak?
This U.S. governmental agency sets and enforces standards that address potential workplace hazards; provides training, outreach, and education; establishes partnerships; and encourages continual improvement in workplace safety and health
What is The Occupational Safety and Health Administration (OSHA)?
This needs to be complete by the patient prior to rooming a new patient
What is Paperwork?
Paperwork that is completed by a patient is placed in what location so the flow staff can obtain the paperwork and room the patient
Where is the mail box next to the front desk lab?
This report must be reviewed by the prescribing provider each time a controlled substance is ordered.
What is Michigan Automated Prescription System (MAPS)?
In the case of a Tornado where do staff and patients go to stay safe
Where is downstairs or the middle exam rooms. Rooms with green shelter stickers that are located in the inside of the building walls without windows?
Established patient's may miss up to this many cumulative (medical, dental, BH, etc...) no show appts per rolling 12 month period before they are discharged from CHC for 1 year from the date of the last appointment
What is 4?
These quality measures are reviewed when seeing a medical patient with Type 1 or Type 2 Diabetes.
What are A1C, Microalbumin, eye exam, and foot exam?
If a patient or their representative is dissatisfied with their treatment, they may file this in which a staff or CPA should complete in MedTrainer so it could be routed to the appropriate team to address.
What is grievance?
All patient encounters are documented and signed by the provider within this amount of business days of the encounter
What is 3?
Where the safety data sheet is located in case of a chemical spill
What is Catherine's Intranet or Medtrainer?
This is the amount of time an eye wash station needs to be accessible
What is within 10 seconds?
These are two primary places we send our labs?
What are Labcorp and Corewell Labs?
This should be protected and not visible from public areas
What is patient health information or PHI?
These type of substances will be stored behind at least two different locks. Cold storage medications may be stored in a lockbox within a locked refrigerator.
What is controlled?
Staff should remain calm and listen without judgement and with empathy without hanging up, placing call on hold, or cold transferring the call during this type of crisis call. Behavior Health should also be notified immediately
What is suicidal?
Face shields with a mask, goggles, gowns, gloves, and shoe covers, also known as this, should be readily available when there will be contact with blood, bodily fluids or respiratory secretions.
What are Personal Protective Equipment or PPE?
This should be done if a patient has a high blood pressure of greater than 140/90
What is repeat blood pressure?
This equipment should be checked daily to ensure no documents are left at the end of the day.
What is fax/copy and printer machines?
Medication from a patient assistant program must be verified by this person before being given to a patient by a provider or an RN.
What is a provider?
In case of an emergency this is where you would go to grab the supplies in emergency backpack and/or flashlights
Where is front desk under the counter?
These types of controls should be done monthly or per manufacturer recommendation on all POC test to ensure accurate results
What are Quality?
This is where we send people trying to donate medication or equipment to the clinic since we are not able to receive donations.
Where is Oasis of Hope?
All prescription containers with PHI directly on them must have the information _____ with a non-washable pen prior to placing in the disposal unit. Staff must then place PHI in shred bin
What is removed or blacked out?
Medication samples and clinical supplies must be checked how often for expiration and disposed of in proper container
What is monthly and prior to use?