AEP
When does AEP begin?
What is October 15th
How often do you get paid?
What is bi weekly
What is the minimum passing score for QA?
What is 85%
What step in the sales process would you find:
“In case we get disconnected, is it okay to call you back at the number ending in (last 4 digits)”
What is step 1
Michael Jackson
When does AEP end?
What is December 7th
What is the second pay check of every month
Within the first five minutes of the call, did the Benefit Advisor verify the beneficiary's name and the best
What is telephone number
In what step of the sales process would you find:
Build the lead/Verify Caller – Give a little, get a little Name: Zip: - Verify County and State Phone Number: DOB: Email:
What is step 1
You'll be the prince and I'll be the princess
It's a love story, baby, just say, "Yes"
Who is Taylor Swift
How many hours per week are agents scheduled to work during AEP?
What is 50hr
The extra bonus you get paid for being on the phones is called what?
What talk time bonus
Prior to beginning the enrollment process, did the Benefit Advisor explain
What is AEP/OEP and define SEP
In what step of the sales process would you find discovery
What is step 2
Keep hunting keep digging keep building
Who is Jalessa (Me)
What is None
During AEP you are required to take how many phone calls to qualify for your conversion rate bonus?
What is 400
Did the Benefit Advisor provide their
What is contact information
What is missing from the scope of appointment:
“In your area there is a wide variety of Medicare plans. I'd like to give you a brief overview so you can decide what will be best for you based on your needs.
What is Would that be OK to review (this is dependent on what will be reviewed - example: MA, MAPD, PDP, HMO, PPO, Med Supp, Ancillary) plans?” MUST GET A “YES”
Cats are evil
Who is Wayne Taylor
What is the best way to be successful during AEP?
What is show up?
What is the monthly minimum total expectation of enrollments for all agents during Q4?
What is 124.9
Prior to asking any health-related questions, did the Benefit Advisor read
What Statement 1
It is ok to skip which step of the sales process
What is none
Roll Tide
Who is David Reach