Billing
What tab on Kraken do we use to bill SME customers?
Invoices
If a customer is changing from a sole trader to a partnership, is this a name change or a COT?
COT
Run the business by yourself, keep the profits once you have paid the tax on them
What does TPI Stand for?
Third Party Intermediaries
Adjustment amount
Name 6 things you would see on an invoice
Meter Serial Number
Customer's name
Customer address
Account number
MPAN
Tariff
Readings
Usage
Name 4 things we would need to process a COT
Business name
Customer name
Customer contact details
Meter Readings
Forwarding Address
Moving in dates
Landlord's details
What is a contracting party?
Who we hold liable for the supply and the bills
What does a TPI or a broker need from the customer to have authority?
Letter of Authority (LOA)
Fixed is a set amount each month the customer pays towards their bills and variable is the exact amount on the monthly bill which can vary month to month
What 3 things are needed to bill a customer?
Tariff
Meter Technical Details
Meter Readings
What is the Property Admin button for on Kraken?
For us to capture the landlord's details to avoid the next account being 'The Occupier'
Name 2 type of companies would usually be LLP's?
Solicitors
Dentists
When would you do an external credit check?
Deemed customer
Acquisition
What must you offer to read every time you set up a new direct debit instruction?
Direct Debit Guarantee
What are the de minimis levels for gas and electric for 20% VAT and CCL to apply?
33kwh per day for electric
145kwh per day for gas
What tariff does the customer go onto once a move in has been processed?
Deemed
Name 4 things you would see on Companies House when searching for a company
Company Reg number
Directors
SIC Code
Company Status
Incorporation date
What information do we need to do a credit check on a sole trader?
Customer full name
Business name and address
Customers home address
Customers DOB
What is the payment process you need to follow before agreeing a new contract if the customer has a debt on the account?
Full payment
50%
20%
What 3 types of readings are we never allowed to amend?
COS
Transfer
Smart
Name 5 things that would indicate a Risky COT
Broker contract within the last year
3 months or more of unpaid bills
Numerous attempts of change of tenancy in the last 3 months
Conflicting COT Dates
Customer has a debt of more than £3000
6 months or more remaining on current contract
Loss notice received in the last 3 months
Complaints in the last few months about prices
Different landlord information to what we hold
What is the definition of a Unincorporated Association?
An unincorporated association is a group of two or more people working toward a common goal without formal company structure
Name 4 red flags to look out for if you suspect a broker is calling claiming to be the customer
Starts off with MPAN number
Cannot pass DPA comfortably
Starts imitating customer
Becomes aggressive when questioned
Tries to amend details at the start
Requesting information before passing DPA
What 5 pieces of information would you need to put into the Direct Debit calculator to be able to generate the monthly amount?
VAT/CCL
Standing charge/ unit rate
Any outstanding balance
EAC/AQ
How quick the customer wants to be debt free