Can I Help You With That?
A student asks you to remove an advising hold on my SJSU. Can you do that?
No, only professional staff advisors, major advisors, or department heads can clear advising holds.
A mentee asks you to recommend a GE class based on your past experience. Is that allowed?
Yes, you can share your insights on workloads and how to navigate. But remember that official academic planning stays with advisors.
A student is struggling with sevre personal distress or mental health concerns during a session. Who should you refer them to?
SJSU Counseling & Psychological Services (CAPS)
A mentee stops responding to your emails and text messages. What should you do?
Document outreach efforts, call them once, and let Crystal know
What Greek mythical monster had snakes for hair and turned everyone who looked into their eyes into stone?
Medusa
True or False: All EOP students have priority registration until they graduate.
False: Only First-Time First-Year students get priority registration their first year at SJSU.
A student wants to drop a class after the drop deadline and asks you for a drop petition form. What should you do?
Refer them to their Major Advisor.
A student has questions about their EOP Grant eligibility, FAFSA/CADA adjustments, or disbursement dates. Who Handles this?
SJSU Financial Aid & Scholarship Office (FASO) or an EOP Staff Advisor
True or False: Mentors can give guaranteed advice on whether a course will fulfill major graduation requirements.
False, only major advisors and EOP Advisors can guarantee graduation requirements.
Which popular chocolate bar slogan is "You're not you when you're hungry"?
Snickers
A first-year student asks you how to navigate Spartan Connect to schedule an appointment with their EOP Advisor or the College Success Center. Can you help with this?
Yes, we can demonstrate how to use SJSU portals (i.e.: Spartan Connect, MySJSU, and Canvas)
True or False: You (as a mentor) can select and enroll in classes for your mentees.
False
A mentee needs assistance setting up accommodations for a learning disability or physical impairment. Where should you direct them to?
Accessible Education Center (AEC)
A mentee discloses serious harassment from their student peers. You don't know what to do, so you keep it to yourself. Is this right?
In Mexico, the holiday celebrated right after Halloween to honor deceased loved ones is known as...
Día de los Muertos (Day of the Dead)?
Your mentee is asking you if you would recommend this professor for a specific major course. Can you help with this?
Yes, as long as you are talking about professors, it is fine.
Your mentee asks you how to check their specific registration appointment date and time. How can you help?
Check MySJSU > under "Enrollment Dates"
A student is falling behind in lower-division writing courses and needs weekly tutoring. Where should you direct them to?
Peer Connections or the Writing Center
Your mentee asks you to sign off on a mandatory check-in meeting that never took place because they cancelled last minute. What should you do?
Decline and reschedule the meeting instead
Pumpkin King
Your mentee asks you to check whether a transfer unit or AP course satisfies a GE Area. Can the mentor confirm this officially?
No, advisors are the only people who can confirm this.
A mentee wants to declare/change their major and asks you what their prerequisites are. Can you give this information?
No, you can help them look for what they would possibly need. But they need to reach out to their College Success Center Advisor.
A mentee needs help filling out the EOP PAGEs survey. Where can they find the survey?
Their mentor or the SJSU EOP PAGEs section
A mentee asks you to write them a letter of recommendation. Can you do this?
No, let them know that they can reach out to their advisor or a close professor.
What is the official medical term for an extreme, irrational fear of Halloween itself?
Samhainophobia