communications
The best way for Melissa to determine if her company will pay the tuition for the class that she is taking at the community college is by
reading the employee handbook.
What is an example of an employee reinforcing a service orientation through communication?
Offering to find information for customers
Why is it important for businesses to monitor customer purchases?
To satisfy consumers' needs and wants
Rumors were flying at Bennett Corporation that the company was planning staff layoffs. Management did not address the issue with employees, so the work environment became tense and distrustful. This is an example of how grapevine communication can
generate fear in the workplace.
Chloe recently took over the family business so that her parents could retire. While reorganizing her
dad's desk so that she could use it, Chloe found several 5.25-inch floppy disks. She'd like to find out what is stored on each disk, but she doesn't have a computer with a floppy disk drive. She can't access the data on the disks because floppy disks have become
obsolete.
As an audience member, which of the following should you do to encourage a speaker during an oral presentation?
Smile
When doing business with clients from another culture, you should always be sure to
research the culture and history of the people with whom you're doing business.
What might cease if producers decide that their incomes are inadequate to continue making goods and services?
Consumption
Your coworker Tim tells you that he has been experiencing a lot of stress at work lately. What is the best advice that you could give Tim that may help him more effectively manage his stress on a daily basis?
Tell him to use deep breathing and visualization techniques
Wireless networks are now more common due to
increased distribution of the workforce
An individual calls your company and asks to speak with your coworker, Rhonda Hoffman. What should you do if Rhonda is not available to take the call?
Ask the caller if she/he would like to leave a message.
How can the salesperson try to reduce the number of customer complaints about the products customers buy?
By identifying the customer's real needs
Who owns a good if the good is used in performing a service for a customer?
The business performing the service
Which stage of negotiation do many people consider the most important part of the process
Assessment
To use various software programs, a computer must have a(n)
operating system.
After Lana finishes writing the promotional copy for a direct-mail letter, she plans to proofread and edit her work on her computer. What technique should Lana use to determine if the text is clear and logical?
Reading the text aloud.
Salespeople sometimes have difficulty meeting the needs of customers who are
silent.
The differences in the education and skills of the workforce are reasons why market economies usually experience
unequal income distribution
Eric sends staff members an email stating that their department's performance during the third quarter exceeded the company's goals, so each of them will receive a $200 bonus. What technique is Eric using to motivate staff members to continue the good work?
Financial incentive
Joseph received an email message from his supervisor and wants to send it to his coworker, Jackie. What email function key would Joseph use to send the message to Jackie?
Forward
Lucille has created a six-page synopsis to include as a section in the beginning of her 224-page report. What should Lucille call this section when she creates the report's table of contents?
Executive summary
There are several auto repair shops in town, but Patricia's stands out. Her auto repair shop does great work, but what really sets her shop apart is the customer service. Every customer is greeted by a friendly employee, and s/he is given snacks and drinks while s/he waits for the repairs to be completed. The great customer service that people can expect from Patricia's business is considered her
brand promise.
During the summer, wildfires swept through Montana and consumed many homes and businesses. Business owners rebuilt their businesses because they believed that the risk involved with wildfires was "just part of doing business in Montana." Which type of risk did the business owners encounter?
Natural
What is the best way for Michelle to organize the information that she has collected for a research report that she is writing?
Develop an outline
What types of applications help computer users manage their appointments and work activities through email software programs?
Task, calendar, and contact functions.