COMMUNICATIONS
The best way to determine if her company will pay the tuition for the class that she is taking at the community college is by
A. reviewing the production schedule.
B. asking her college counselor.
C. reading the employee handbook.
D. submitting a formal proposal.
C. reading the employee handbook.
When doing business with clients from another culture, you should always be sure to
A. use humor to ease tension and make everyone more comfortable.
B. take the opportunity to tell the other person how you do things in your culture.
C. research the culture and history of the people with whom you're doing business.
D. always speak English, since it's considered the international language of business.
C. research the culture and history of the people with whom you're doing business.
Why is it important for businesses to monitor customer purchases?
A. To satisfy consumers' needs and wants
B. To block consumers' economic votes
C. To promote slow-selling merchandise
D. To classify their products
A. To satisfy consumers' needs and wants
Payroll, hotel reservations, and sales orders are handled by a(n)
A. executive support system
B. knowledge work system
C. decision support system
D. transaction processing system
D. transaction processing system
Why is it important for businesses to follow local health ordinances?
A. To prevent accidents in the workplace
B. To reduce the risk of widespread illness
C. To protect the natural environment
D. To lower the need for medical care facilities
B. To reduce the risk of widespread illness
As an audience member, which of the following should you do to encourage a speaker during an oral presentation?
A. Smile.
B. Refrain from asking questions.
C. Keep a straight face to communicate that you are serious.
D. Quietly discuss the speech with the person sitting next to you.
A. Smile.
What type of business policy is designed to attract customers by making the purchasing experience more convenient for them?
A. Flexible
B. Employee
C. Product
D. Service
D. Service
Natural resources are provided by nature, and capital resources are provided by
A. machinery.
B. people.
C. technology.
D. automation.
B. people.
Which of the following is the primary computer-system tool used to input data:
A. Software
B. Printer
C. Keyboard
D. Hardware
C. Keyboard
It is appropriate for an employee to report his/her employer's noncompliance with health and safety regulations when...
The employer does not take steps to correct the issue!
Sarah is speaking to a customer who is decisive, forceful, and in a hurry. Sarah should
A. give the customer time to talk about himself/herself.
B. get to the point of her communication quickly.
C. discuss detailed statistics and information.
D. take time to develop a relationship with the customer.
B. get to the point of her communication quickly.
Salespeople sometimes have difficulty meeting the needs of customers who are
A. agreeable.
B. silent.
C. decisive.
D. patient.
B. silent.
What might cease if producers decide that their incomes are inadequate to continue making goods and services?
A. Consumption
B. Competition
C. Compensation
D. Communication
A. Consumption
To use various software programs, a computer must have a(n)
A. search-engine mechanism.
B. Internet connection.
C. operating system.
D. task toolbar.
C. operating system.
Which of the following actions is most likely to contribute to the creation of a safe business environment:
A. Running extension cords across main walkways in the business
B. Salting icy patches on the sidewalk outside the business entrance
C. Storing inventory in stairwells and in front of emergency exits
D. Keeping file drawers in high traffic areas open throughout the day
B. Salting icy patches on the sidewalk outside the business entrance
Roberto has just finished giving a presentation about global warming. An obviously irritated audience member stands and says that there is no evidence to prove global warming exists. Roberto calmly reads results from three scientific reports on its existence. Roberto's response is an example of
A. a transition.
B. an effective conclusion.
C. defending an idea objectively.
D. expressing a cultural barrier.
C. defending an idea objectively.
How can the salesperson try to reduce the number of customer complaints about the products customers buy?
A. By using high-pressure selling techniques
B. By identifying the customer's real needs
C. By approaching customers as soon as possible
D. By advising the customer from personal experience
B. By identifying the customer's real needs
T-shirts sold at music concerts that are imprinted with a rock group's name are examples of products that have
A. service
B. form
C. price
D. intangible utility.
B. form
Which of the following is an umbrella term referring to any type of Internet transaction:
A. URL
B. E-commerce
C. E-business
D. Website
C. E-business
While Ken was heating up his lunch in the company's kitchen microwave oven, his food caught on fire. What is the most appropriate action for Ken to take?
A. Call 411 and request assistance from the fire department
B. Leave the kitchen to report the fire to his supervisor
C. Use the kitchen fire extinguisher to put out the fire
D. Open the window for evacuation purposes
C. Use the kitchen fire extinguisher to put out the fire
An individual calls your company and asks to speak with your coworker, Rhonda Hoffman. What should you do if Rhonda is not available to take the call?
A. Advise the caller to call again in a few minutes.
B. Ask the caller if s/he would like to leave a message.
C. Tell the caller that you would be glad to take his/her order.
D. Put the caller on hold while you track down Rhonda.
B. Ask the caller if s/he would like to leave a message.
There are several auto repair shops in town, but Patricia's stands out. Her auto repair shop does great work, but what really sets her shop apart is the customer service. Every customer is greeted by a friendly employee, and s/he is given snacks and drinks while s/he waits for the repairs to be completed. The great customer service that people can expect from Patricia's business is considered her
A. tagline.
B. brand promise.
C. vision.
D. mission statement.
B. brand promise.
What type of market likely exists when a local automobile dealer has many cars for sale at low prices but demand is low?
A. Elastic
B. Buyer's
C. Seller's
D. Inelastic
B. Buyer's
Joseph received an email message from his supervisor and wants to send it to his coworker, Jackie.
What email function key would Joseph use to send the message to Jackie?
A. Reply
B. Forward
C. Edit
D. New
B. Forward
Businesses may prevent burglaries by checking every room in the building at night to make sure that the
A. telephones are transferred.
B. public areas are clean.
C. electrical equipment is turned off.
D. windows and doors are locked.
D. windows and doors are locked.