Business Ethics & Law
The overall purpose of the Americans with Disabilities Act (ADA) is to:
a) Prevent businesses from asking about disabilities
b) Require facility modifications
c) Require businesses to hire all applicants with disabilities
d) Make it possible for qualified individuals with disabilities to get and keep jobs
d) Make it possible for qualified individuals with disabilities to get and keep jobs
The purpose of government regulation of monopolies is to:
a) Eliminate natural monopolies
b) Regulate income
c) Enforce equal opportunity
d) Protect competition
Protect competition
The way employees treat customers affects the business’s:
a) Cost
b) Inventory
c) Capital
d) Image
Image
A salesperson uses probing to be a:
a) Cashier
b) Problem solver
c) Controller
d) Auditor
Problem Solver
Identify the value of x in 4(x/2)=16
8
Management ensures equitable opportunities for employees by:
a) Communicating partial information
b) Developing policies
c) Training some employees and not others
d) Providing a hostile work environment
Developing policies
Which event most likely affects the price of roses?
a) New shipment arrives
b) Many rose bushes die from disease
c) Silk flowers sold nearby
d) Other plants sold
Many rose bushes die from disease
Which technique expresses appreciation and builds customer loyalty?
a) Communicating regularly
b) Listening while checking email
c) Showing gratitude only on holidays
d) Dealing with customer issues when convenient
a) Communicating regularly
One method for identifying potential customers is to:
a) Avoid cold calling
b) Provide follow-up after sales
c) Avoid social media
d) Attend trade shows
Attend trade shows
If an item sells for $14.95 with a 20% discount, what’s the price?
$11.96
Which discourages employees from communicating dissatisfaction to management?
a) Hostile work environment
b) Suggestion boxes
c) Staff meetings
d) Emails
Hostile work environment
Increasing a business’s productivity helps:
a) Determine economic health
b) Increase the standard of living
c) Provide more goods
d) Increase profits
Increase standard of living
The four-step process for training sales staff is:
a) Explanation, demonstration, action, selling
b) Review of product features, use, pricing, sales
c) Review of product features, discounts, negotiations
d) Explanation, demonstration, trial, critique
Explanation, demonstration, action, selling
A president asks employees to make suggestions for a new product. This step is:
a) Concept testing
b) Idea generation
c) Test marketing
d) Feasibility analysis
Idea generation
Calculate a 20% tip on $7.85
$1.57
A manager tells employees to replace a worn-out cord with a new one to prevent fire hazards. The manager is implementing:
a) Bottom line restraint
b) Loss prevention
c) Economic loss
d) Expense control
Loss prevention
How a country answers the four basic economic questions depends on its:
a) Political standard
b) Political affiliation
c) Type of government
d) Gold supply
Type of government
The best source of referrals is a:
a) Noncompeting salesperson
b) Acquaintance
c) Lead club
d) Satisfied user
Satisfied user of the product
Using role play to train employees helps them develop what skill?
Decision-making and communication under pressure
MERCH: Calculate inventory shrinkage (given data)
$500
A business with well-planned buildings and effective training does what to its business risk?
a) Retains
b) Insures against
c) Transfers
d) Prevents or controls
Prevents or controls
What motivates business owners to improve efficiency?
a) Sales
b) Profits
c) Income
d) Expenses
Profits
Which internal factors affect selling policies?
a) Customer wants and needs
b) Competitor actions
c) Corporate goals
d) Social interests
Customers' wants and needs
Which event causes a business to change its marketing strategies?
a) Store’s campaign is successful
b) Competitor opens nearby, selling similar products
c) Restaurant opens nearby
d) The government keeps regulations
Competitor opens nearby, selling similar products
Openings in a daily list of scheduled appointments can be filled by:
a) Longer lunches
b) Studying sales
c) Making cold calls
d) Extra appointments
Extra appointments