Tender Queue
You come across a tender and the button is greyed out in tender or delete tab where do you need to go so you can tender it?
Push through in recall
If you are in refunds channel and you do no find an order in OE where else can you look to see if cx paid?
CMS
If you are in the unpaid report and noticed there is someone's tendered verbiage in the situation notes what can we assume and validate in OE?
The order was paid for (we can mark it green)
You are in the tender queue and it starts to go up to 30's who should you reach out to to help assist?
A lead or manager asks you to process a partial refund? What do you do?
You let them know we can only process full refunds and partial refunds will need to be done in store
You are in the OE and in transfer summary there is no fee listed on the right, you go into recall and put in the stock, 2 stock numbers pull up for the same customer, what should you do?
Validate which order number is listed in unpaid report and go into both stock numbers as one will need to be deleted out and the other is the actual order we are looking at
If there is a customer in the tender queue but in OE you cannot locate the stock/order number and in IMS it shows as "X" who should you reach out to?
CXC/Manager as order was most likely cancelled and they paid on it
You have a refund request but cannot locate refund in OE so you check CMS and see it is tendered how can we process the refund?
You are in the unpaid report and noticed vehicle has not shipped yet however there is no contact information to reach out to customer what do we do?
We need reach out to the CXC and have them reach out to the customer to provide a contact number and also inform CXC to let customer know we they have until ( ) time to pay or it will be canceled