CC Product
What is the personal annual income requirement for td first class travel visa initiate card?
$60,000
Which screen do we check for suspicious comments?
CIF MCOM
If cx cannot do OTP, what is the next form of authentication?
Phone Code
In the Foreign Exchange - Order Foreign Cash procedure, how long is the exchange rate valid for?
4 minutes
Who is the oldest agent?
Suren
What is the minimum limit to apply TD Cash Back Card?
$500
What screen can we see if cx recently changed their email address and phone number, etc.?
CIF EJNL
What is the black bold in green box disclosure for sending OTP?
Do you agree to receive a one time passcode
What are the two reasons why you would use this procedure: Compliance - Speaking to Multiple Parties During a Call?
When a third party comes on the line
When cx wants you to speak to third party on their behalf
Who's hair color is natural? Carla or Ivy or neither
Neither
What credit card has access to Maple Leaf Lounge?
Aeroplan infinite privilege card
What is the most common reason we go to CPA MAOF?
To find out when and where the bank account was opened - manual authentication cat b question
Give 3 examples of exception high risk authentication method
VDC/CVV2 + Phone Code
VDC/CVV2 + OTP
DVS
Mobile + VP/OTP/Phone Code
VP + Phone Code/OTP
Give me the cx situation in which you would need to use this procedure: Remove the Right of Offset Transfer on a Personal Account?
Which 2 agents are exactly in the middle in terms of ages?
Ali & Naved
Which credit card has TD auto club membership?
Cash back visa infinite card
What keyboard key do we click to get to the TDW screen?
F12
When call is GW Mismatch, which two procedures are impacted?
Access Card - Change Card Limits & Interac Flash
Interac e-Transfer (EMT) - Limit Changes
What is the most common cx situation where you would need to use this procedure at the beginning of the call: Privacy - Update Customer Contact & Sharing Preference? Hint: after authentication
Cx has sharing restrictions, we need to remove them after authentication to access their account
Who got the very first LEI survey in the class?
Meenakshi
Without promotions, how many additional cardholders can you add for Infinite Visas for free?
State for Aeroplan + First Class Visa
Aeroplan: ALL have to pay, so none
First Class Visa: 2
What are the two HOST screens used when cx calls stating they lost their debit card and want to get a new one?
ACS MSTAT > ACS TACS
You auth cx with DVS. name on file: Carla Velgado / name on ID: Carla Marquez Velgado
Does cx pass DVS?
Yes
Name the procedures.
1) Cx has two profiles and wants to conjoin them to be able to see both on EasyWeb.
2) Cx got a new access card but cannot log in with the new card number. You see EasyWeb is linked with the old card number.
3) Cx wants to use their savings account instead of their chequing accounts to pay with tap.
1) Core CIF - Combine Profile (Including Business Credit Card)
2) EasyWeb - Connect ID - Merge / Find / Correct
3) Access Card - Lodge, Change or Delete Account on Access Card
How many tattoos do Carla & Ivy have combined?
14