Pillar 1
Your CIO champion says they “still don’t fully understand how TigerConnect fits into our Epic environment.”
What is educate them using UC Vision + CareConduit materials
Nursing complains about “too many random messages.”
What is drive adoption of automated roles and teams?
The CNO says, “We need proof this is working before expanding anything else.”
What is capture and validate workflow ROI with the customer?
Only the ED Director and CNO are engaged in governance—but Ambulatory, Quality, and IT are missing.
What is leverage ROI to meet new personas and expand the PeopleMap?
IT identifies three overlapping point solutions but doesn’t know which can be removed first.
What is map the tech stack and identify point solutions to take out?
The customer wants tighter workflows in the ED but hasn’t connected nurse call notifications yet.
What is integrate 3rd-party nurse call to create stickiness?
The customer asks how they can reduce handoffs between units and improve throughput across the continuum.
What is execute the Beyond the 4 Walls strategy?
The CFO asks if the org can “get more value from TigerConnect in other departments.”
What is share ROI with new personas to spark expansion interest?
Your executive sponsor wants broader organizational alignment with TC’s platform vision.
What is use governance to pull more personas into meetings and decisions?
Finance wants to know how much they could save by consolidating vendors.
What is develop and execute the Application Harmonization Roadmap?
Clinical leadership likes TigerConnect but has no clear plan for workflow automation yet.
What is build a workflow roadmap and execute the CareConduit Playbook
A department’s communication is still siloed, and schedules aren’t driving team assignments.
What is integrating with Scheduling to automate team creation?
You’ve collected workflow data, but it’s not tied to financial outcomes yet.
What is complete the ROI Documentation Plan and align with the customer on impact
A new Nursing VP is enthusiastic and wants to share success externally.
What is invite them to CAB or external customer events to build advocacy?
The CIO says, “If we expand TigerConnect, can we eliminate the pager system and old on-call tool?”
What is demonstrate tech sprawl cost savings AND identify new TC capabilities to purchase?