Business Analysis
LPM
Operational Excellence
Governance
EPMO Elevate
100

The main goal of this important skill is to identify business needs and determine solutions to business problems.

What is Business Analysis?

100

These informational training sessions take place during lunch and cover a variety of topics, such as multi-tasking.

What are Lean Lunches?

100

A structured, 90 day time-bound approach to aligning cross-functional teams around prioritized work for a defined delivery cycle—ensuring features are scoped, refined, and ready for execution before the clock starts.

What is Cohort Planning?

100

This effort is providing visibility into Capacity Planning, Streamlining Resource Planning, Creating an Integration of Epics and Features between tools and updating our financial and estimation views.

What is the ServiceNow Upgrade?

100

Where information is covered about some technical concepts related to healthcare, key stakeholders and how CareSource domains works.

What are EPMO Elevate sessions?

200

The primary meeting where project needs are escalated.

What is the IMO/EPMO Joint Command Center?

200

This reference manual with guidelines, strategies, and best practices is designed to enable lean at CareSource and outline an effective operating model for key roles in Agile Development.

What is the LPM Playbook?

200

A visual tool that tracks completed and upcoming milestones, exposes potential delivery gaps, and maps the path to green—while flagging impacts to budget, scope, and resources.

What is GOAT?

200

This team leads several improvement efforts to introduce automation in ServiceNow to provide visibility to new processes such as the Architecture Enablement Committee and the AI Governance Committee. 

What is the IT Intake Team?

200

Our goal is to equip Project Managers with a solid understanding of essential technical and business concepts that are frequently encountered in the healthcare industry. This knowledge will enable them to navigate and contribute effectively within the broader healthcare ecosystem.

What is the objective of EPMO Elevate?

300

This group has 70% new staff since October 2024 to round out the team and provide necessary skills to complete the work.

What are Business Analyst Contractors?

300

The journey of applying agile principles and practices across an entire organization which involves a shift in culture, processes, and roles which the LPM team is partnering with Agile CoE to complete.

What is Agile Transformation?

300

This CareSource planning approach mapped over 90 clinical business capabilities like Case Management and Utilization Management, to upcoming initiatives, uncovering risks, resource conflicts, and dependencies.

What is Clinical Capability Roadmap?

300

All hands are on deck for this monthly process which requires review of 135 unique items as well as a deep dive into project schedules.

What is the Audit Process?

300

Anything related Agile process or project delivery process or other Governance related items in EPMO Elevate sessions.

What is out of scope or not covered?

400

A new column in ADO that shows when a BA is working on a feature.

What is the In Analysis Column?
400

Measures used to monitor performance and processes of a system, such as Cycle Time, Throughput and WIP.

What are Lean Metrics?
400

This recurring EPMO forum brings executives and key stakeholders together to communicate, collaborate, and proactively manage active projects, change requests, and the future pipeline across the portfolio.

What is Portfolio Governance Review?

400
Although recently handed off to a new owner, the Governance team supports improvement to this important process which requires coordination and agreement among EPMO, IMO, Finance, Operations, IT and Clinical.

What is the estimation process?

400

The first leg of this journey starts from Sales to Enrollment to Fulfillment at CareSource and will be covered in the next EPMO Elevate session.

What is the Member Journey?

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