General
Knowledge
Knowledge
Can we assist NZ customer for insurance policy?
No
What will be the correct subject line in C1 for Sales Centre booking?
SC - Reason for call
How do we check validating carrier in the ticket with multiple airlines?
W/*(first three digits of the ticket)
Is Flight Centre Fees refundable?
No
For any Captain's Package sold on/after Monday the 12th of December, PDP claims will only be valid within how many days?
30 Days
In QA attributes, defective documentation will fall under?
Accuracy of Resolution
For any Amadeus flight, we need to contact what department?
Emergency assist AU.
How do we emulate in rebook PCC in sabre?
AAADZ4I
For international flight, we need to inform the passenger/s that passport should be valid up to how many months?
6 months
VA announce the FFC takeover on what date?
05 Dec 2022
Give 3 types of amendment we can do for a confirmed flight booking.
Date, Time, Name and add ons.
2 sites that we can check for any travel restriction update.
Marco Polo/Prohub and Smart traveller
What is the most restricted type of fare for a QF domestic flight?
Red e-deal
What is the first 3 digit of a QF ticket number?
081
For any repeat customer with OPP ID in C1, do we need to create new lead?
No.
Extra leg room seat is included in what JQ bundle?
Starter Max Bundles
If customer wants to book cruise, where do we need to transfer it?
Brisbane store
What fare rules category do we need to check if ticket is non refundable?
Category 16 -Penalties
Until when can we amend a hotel booking without supplier fees?
Outside penalty window
Until when can we void a ticket?
Same day - until 11:59 PM BNE time
What do we call an airline that does not offer traditional services that are normally included as part of the fare?
Low Cost Carrier
Who do we need to contact if customer booked a MHC?
Ignite/My Holidays team
3 location where we can find the airlines TTL.
Advance reservation, TTL and *P4.
3 PCC that we use.
DZ4I,BC5I and AY7I
Where can we find the history on what happened in a Helio booking?
Booking History