Key Changes
What competency title replaced Integrity in the refreshed KCI framework?
Accountability
Which competency is defined as being open to new ideas and new ways of working?
Change Mindset
Which rating is awarded when some (50%–74%) desired behaviours are demonstrated most of the time?
C
A Staff member demonstrates all 16 expected behaviours most of the time throughout the year. What Overall KCI Grade should be assigned?
A (did not demonstrate behaviours' beyond expected role)
I am expected to actively participate in change activities, support team members through change, and provide feedback to highlight challenges and propose solutions. Based on the competency descriptors, what job level am I?
Staff (PL1)
In the new Core Competency Framework, which new role level was introduced?
Director (PL3)
This competency focuses on sharing information, coordinating work, and resolving conflicts constructively.
Collaboration
A manager demonstrates only one of the four Excellence behaviours most of the time. What competency rating should be assigned?
D. (Less than 50%)
A Staff member demonstrates 10 of the 16 expected behaviours most of the time. What Overall KCI Grade should be assigned?
C
I set regional standards, lead scalable cross-functional solutions, and build governance systems that sustain and scale improvements across the organisation. Based on the competency descriptors, what Professional Expert level am I?
Professional Expert Level 1 (PG1)
What was the Process Improvement Competency renamed to?
Excellence
An employee identifies opportunities to simplify work, recommends better tools, participates in improvement activities and helps document results. Based on the competency descriptors, which competency is demonstrated?
Excellence
A staff member demonstrates all four Accountability behaviours, but only three of them most of the time. What competency rating should be assigned?
B. (75% of behaviours demonstrated most of the time)
A Manager demonstrates 16 of the 20 expected behaviours most of the time. What Overall KCI Grade should be assigned?
B
I am responsible for ensuring sustainable organisational change. Rather than focusing only on my own team, I create conditions that encourage innovation, influence leaders and peers, remove barriers by strengthening organisational capabilities, and role-model the desired changes. Based on the competency descriptors, what job level am I?
Director (PL3)
How many competencies are there across the entire refreshed KCI framework, including Core, Leadership and Professional Expert competencies?
8
A Director aligns cross-country teams, provides direction across functions, builds organisation-wide trust and navigates organisational conflicts for strategic alignment. Based on the competency descriptors, which competency is demonstrated?
Collaboration
A Staff member consistently demonstrates all four Change Mindset behaviours. In addition, the Staff member regularly leads change discussions across teams and mentors colleagues outside their immediate responsibilities. What competency rating should be assigned?
S (The Staff member demonstrates all expected behaviours consistently and also goes beyond the expectations of the role)
A Manager demonstrates all 20 expected behaviours most of the time. In addition, the Manager regularly mentors employees outside their reporting line, and drives improvements beyond their function. What Overall KCI Grade should be assigned?
S (behaviours' beyond expected role)
I communicate the purpose of change, guide implementation, seek feedback to identify obstacles, and review progress to ensure outcomes are achieved and maintained. Based on the competency descriptors,what job level am I?
Manager (PL2)
Why were Accountability, Collaboration and Transparency (ACT) embedded across all competency descriptors?
To ensure organisational values are measured through the competencies
A manager provides clarity on roles, coaches employees, recognises contributions and motivates the team to achieve strong performance. Based on the competency descriptors, which competency is being demonstrated?
Team Leadership
A Director consistently exceeds role expectations by influencing strategy beyond their scope and mentoring leaders across multiple functions. In addition, only one of the two Visionary Focused behaviours is demonstrated consistently. What competency rating should be assigned?
C. (Exceeding role expectations does not compensate for missing expected behaviours. Only 50% of the desired behaviours were demonstrated consistently)
A Staff member demonstrated all 16 expected behaviours throughout the year. During calibration, the manager notes that 15 behaviours were consistently observed in day-to-day work, while one behaviour was demonstrated occasionally during a major project. In addition, the Staff member also regularly volunteers to support initiatives outside their normal responsibilities.
A (only 15 behaviours qualify for assessment)
I develop standards used by multiple teams within a country. I help teams adopt these standards and monitor whether they improve performance, but I am not responsible for setting regional standards. Based on the competency descriptors, what Professional Expert level am I?
Professional Expert Level 2 (PG2).