Reservations
Pricing / Fees
Refunds
Cancellations (and fees)
Trips
100
What is the longest length of time in advance that you can reserve equipment?
7 days - We are changing from 5 business days to say 7 days total. So Monday-Monday, Tuesday-Tuesday. Essentially it's the same, this is just easier to communicate.
100
What is the base rate for rentals & can customers get a refund for early return?
4 & Naw wo/man.
100
Why do we encourage customers to pay with credit cards as opposed to cash or check?
The refund process for cash and checks will take 4-6 weeks.... ):
100
Late fees are ___times the day rate of each individual item.
2
100
Who can sign up for ODP trips?
anyone 18 and older can sign up for an ODP trip
200
What is the equipment reservation limit?
2 water craft & 3 of each gear item
200
Who is in charge of determining the fee for damaged or dirty gear?
EQC attendants determine damage/dirty fees based on length of time needed to repair or clean the item.
200
Credit card refund receipts must always be __________.
signed. Even if there is no line for a signature!
200
Are customers charged a fee if they cancel 24 hours or more before their pickup date?
no, customers can cancel their reservation with no charge 24 hours or more before the pickup date.
200
What do participants have to attend in order to go on one of our trips, and when does this event they must attend happen?
Participants must attend the pre-trip meeting (usually the Wednesday before the trip).
300
Can reservations be taken and paid for over the phone?
Reservations may be taken over the phone, but payment may not...
300
What must you do to receive ASRC Member pricing? AND where should membership fees be paid?
1. Be a currently enrolled student (1 credit) 2. Have purchased a student membership ($25) during a term not enrolled 3. Have a staff, alumni, faculty, or affiliate membership to the ASRC ($35) Membership fees are paid upstairs at member services.
300
What is the maximum amount that a cash refund can be given for?
$25
300
What happens if a customer calls on the day of pickup to cancel their order?
Customers will be charged half of the rental price if they call on the day of pickup.
300
What is our refund policy for trip cancellations?
Participants can cancel with a full refund 7 days prior to the pre-trip meeting. There is no refund after this deadline.
400
Who must pay and be present to pick up gear?
The person who reserves the gear must be the person to pay for the gear; however if a different person wants to pay for the gear, the individual who made the reservation must also be present and must sign the rental agreement (freshman example...)
400
In what circumstances can a customer pay for something over the phone?
Payments for lost, damaged, or missing gear (or improperly canceled reservations) are the only payments that can be accepted over the phone.
400
What is the process for giving a customer a refund who has paid with cash or check that is over 25???
1. fill out a refund request form (see appendix in forms) 2. print a copy of original RecTrac receipt and attach it with the form; place in till drop at the end of shift 3. DO NOT process in RecTrac
400
What happens if a customer doesn't call and doesn't come in to pick up their reservation?
Customers will be charged the full rental cost if they don't call and don't show up to pick up their rental! Because that's just rude...
400
What is the only mammal that can fly?
A bat
500
Who can pick up gear?
The person who paid for the rental must be the person to pick up the gear; however, another person may pick up a prepaid rental if they are listed as an alternate on the signed rental agreement.
500
When should late fees be paid?
WHEN THE CUSTOMER RETURNS THEIR GEAR!!
500
What do you call a group of bears?
A sleuth. http://www.thealmightyguru.com/Pointless/AnimalGroups.html
500
What should you do if a customer damages or loses some of our gear (or improperly cancels their reservation)?
If the gear is damaged or dirty, tell them we are going to charge them. Document issue on their reservation and put it in the limbo/purgatory folder. After cleaning, place the reservation in the "to be charged folder." Andrew will work to get the money back. If they lose something try to collect on the spot. Ask Chris or Andrew if we can get the price.
500
How tall is Mt. Hood in metres?
11,250 ft - 3429 meters
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