Front Desk
What date are schedules due in Arcon?
15th of every month for following month
What is the system we use to order supplies?
Goodearth
What are the 4 steps of the sales process?
1. Generate Leads
2. Get the Appointment
3. The Meeting
4. Follow up and Maintain Relationships
In what timeframe does an incident/injury need to be submitted into LPMS?
24 hours
For Retail Dept, what does SPH stand for?
Sales Per Hour
Should a FD Associate check in every member and employee/guest even if they leave the building and come right back?
Yes, everyone should be checked in every time they leave the building and return
What temperature range should the steam rooms always be at?
The steam room temperature should always be between 114 to 120 degrees F (45 to 49 degrees C)
What does DGONE stand for?
D (DISC)
G (Goals)
O (Objections)
N (Next Steps)
E (Emotional Connection)
Which dates are the AED Inspection and Self-CCA due each month?
AED Inspection-15th of the month
Self-CCA-24th of the month
Name of our new skincare line in the Spa
Skinmedica
What is the proper greeting for a FD Associate answering the phone? What is the second question they should ask immediately after?
“Thank you for calling Equinox (Name of club). This is Ryan, how may I help you?”
"Are you a member with us?"
What order should the Le Labo bottles in each shower be in from left to right?
All the bottles should be in the proper order, TOP to BOTTOM from LEFT to RIGHT: Shampoo, Conditioner, Face Cleanser, Shower Gel.
What are the steps of "The Meeting"?
-The Greet
-The Needs Assessment
-The Tour
-The Close
-Complete the Sale
Do I need to email the member who is receiving a House Cancellation?
Yes, members who are House Cancelled must receive an email notification regarding the House Cancellation for Equinox’s records, please send this message via Engage after you have communicated the House Cancellation to the member. There are both final warning and house cancellation email templates available in the Investigating Member Claims guide.
What are the Birthday and New Member Discounts for the Shop?
Birthday discount: 15% off ONE singular transaction of full price items during the month of their birthday (excluding on clouds, Hypervice, markdowns, anything else noted)
New member discount: 15% off ONE singular transaction of full price items within 60 day’s of signing up (excluding on clouds, Hypervice, markdowns, anything else noted)
What is the FD Associate Dress Code?
• Equinox “Greet” shirt
• Clean pants (khakis, black pants, black leggings, jeans)
• Standard, approved Equinox name tag worn at all times
• Only solid black or layering pieces (sweatshirt, fleece)
• Equinox logoed sweatshirt acceptable
What is Breakdown XC and what do we use it for?
BreakdownTM/MC XC is an odor eliminator used for locker room floors and yoga matting
What is the minimum percentage an MA's equifit Booking % should be?
50%
How long should we keep a low value and a high value item in Lost and Found before donation?
low value-5 days
high-30 days
3 causes of Shrinkage for Retail
Internal, External, Inventory & Operational Errors
What is FD Associate minimum availability?
All Front Desk employees must maintain an ongoing commitment to a minimum availability of three
(3) shifts or twelve (12) hours per week.
After each dryer load, what should be done everytime?
Open the lint trap door on the dryer bottom, remove the lint screen, and brush clean with the soft bristle brush until no lint remains.
What is the current monthly promotion for 7/6-7/31?
7/6-31: $100 init for Select, Regional, AA, Dest, Dest West, Dest HY + $100 ancillary credit
List 4 Different Types of LP Forms:
-LP Incident Form (general incidents)
-Witness Statement
-Member Injury Form
-Employee Injury Form
What is the Future Revenue Report for Spa?
This report lists our prebooked services $ amount for a selected period, providing us a forecast ahead, and allowing us to focus on what more we need to add to reach our budget expectations.