Theft Prevention
Employees must immediately report theft or suspicious behavior to this group.
What is management?
This is the app all scheduling functions must be done through.
What is Square Team?
This decade is famous for bell-bottoms, tie-dye, and peace signs.
What is the 1970s?
This is the maximum discount you can offer on clothing over $100 without special approval.
What is 20%?
This is the first thing you should do when a customer enters the store.
What is greet them?
This report must be completed within 24 hours of a theft.
What is the ERA: TW Incident Report?
This must be submitted the Sunday before the schedule is posted.
What is a book off?
“Y2K” fashion is inspired by trends from this time period.
What are the late 1990s and early 2000s?
For clothing under $70, these are your two basic discount options.
What are $5 off or 10% off?
If a customer asks for a different size of a unique piece, you should do this,
What is explain it’s one-of-one and suggest similar items or styling tips?
Employees should not be behind the cash desk unless doing this.
What is cashing out or assigned work?
This term is used when you give your shift to another associate due to a conflict.
What is a shift trade?
This classic outerwear piece is also known as a “Canadian tuxedo” when worn as a full set.
What is denim (jean jacket and jeans)?
If a customer is purchasing a $100+ clothing item and is offered the “mid” tier discount, they would receive this.
What is tax off or 15% off?
Customers will remember how you made them feel, not just what they bought—this is called creating a what?
What is a memorable experience or connection?
A person wearing a winter coat during warm weather might be doing this.
What is shoplifting?
This happens when someone fills your shift to prevent a gap in the schedule.
What is a shift cover?
The name of this popular 90s brand is also a city in California and known for colorful windbreakers.
What is Santa Cruz or FUBU?
If a customer is unsure about buying an item, you can use this type of strategy to close the sale.
What is a closing sale discount (only for on-the-fence customers)?
You should never say “I don’t know”—instead, try this helpful phrase.
What is “Let me find out for you” or “I’ll check with a teammate”?
If you don’t feel safe approaching a suspect, you should do this.
What is avoid approaching and alert security while informing the team?
This factor, alongside book offs, is used to help determine the next schedule.
What is standard availability?
This TV sitcom made mom jeans and oversized flannels cool again.
What is Friends?
This is what you must do if a customer is spending over $150 and requests a discount greater than 20%.
What is call Anthony, Jeff, Kristen, or Jacob?
When a customer compliments your outfit, it's a great time to do this.What is talk about the store’s pieces or upsell a similar item?
What is talk about the store’s pieces or upsell a similar item?